SmileDirectClub’s approach to AI evolved with the technology

The teledentistry company went from working with third-party AI firms to building an internal team to achieve business goals and improve patient care.

By Lindsey Wilkinson • April 24, 2023

AI is coming to enhance human employees — not replace them

Machines should be seen as partners and assistants, since human expectations and limitations will restrict their abilities.

By Sanjay Rajagopalan • April 24, 2023

Explore the Trendline➔

Top 5 stories from CIO Dive

Shifts in enterprise software use, ongoing generative AI adoption plans and budget pressures ruled CIO priorities in the first half of the year.

By CIO Dive staff

Technology pulls enterprise green ambitions within reach

Cloud, automation and data tools are narrowing the gap between what organizations say they want to achieve and what is possible.

By Matt Ashare • April 21, 2023

IT managers uneasy with snooping software: report

Surveillance tools may cause an uptick in staff attrition and make hiring more difficult, according to a 1E survey.

By Roberto Torres • April 21, 2023

Citigroup technology expenses grow as it pushes transformation

The financial services company increased its IT spending, retired legacy platforms and invested in cloud-based solutions, CFO Mark Mason said.

By Matt Ashare • April 20, 2023

Google Cloud launches consulting unit to ease enterprise cloud adoption, expansion

The new business division will provide engineering expertise, training, subscription-based support services and industry cloud and AI solutions via a single access point.

By Matt Ashare • April 19, 2023

Atlassian embeds generative AI to level up knowledge management work

Companies will need to opt in to access the new capabilities in the software provider's workplace management tools, such as Jira, Confluence and Trello.

By Lindsey Wilkinson • April 19, 2023

Stack Overflow embraces generative AI as developers voice concerns

Individual contributors on the platform raised concerns about the validity of information generated by AI, information overload and data privacy. 

By Lindsey Wilkinson • April 19, 2023

Southwest paused flights amid ‘data connection issues’

Data connection issues stemming from a firewall failure led to halted flights and lingering delays Tuesday, the airline said. 

By Roberto Torres • April 18, 2023

Software industry leaders debate real costs and benefits of CISA security push

The global effort toward secure by design is seen as a potential game changer for software security, but may require investments and cultural changes.

By David Jones • April 17, 2023

Lured by emerging technology, CIOs aim for balance

Shiny object syndrome threatens to draw even the most pragmatic tech exec into the hype cycle. But a happy middle with new technology does exist.

By Roberto Torres • April 17, 2023

How SodaStream used mobile technology to boost employee engagement

Nearly half of the company's workforce is in a manufacturing or frontline setting. Solutions tailored to computer access were not going to cut it.

By Lindsey Wilkinson • April 14, 2023

Wells Fargo prioritizes technology in leadership reshuffle

The bank’s head of technology, Saul Van Beurden, will take over as CEO of Consumer and Small Business Banking.

By Matt Ashare • April 14, 2023

AWS wades into generative AI fray with Bedrock service

CEO Andy Jassy highlighted generative AI as a key area of investment for the retail giant, in a Thursday letter to investors.

By Roberto Torres • April 13, 2023

NYC will enforce restrictions on AI in hiring starting July 5

The city published a final rule last week providing guidance on which tools will be regulated and how bias audits must be conducted.

By Ryan Golden • April 13, 2023

How Target approaches identity and access management

Designing an IAM system that provides a good user experience while preventing unauthorized access is a critical responsibility.

By Matt Kapko • April 12, 2023

How to grow generative AI prompt skills across the workforce

IT teams and their leaders have to think strategically about how to upskill workers so that they can reap value from these tools.

By Lindsey Wilkinson • April 12, 2023

Growing SMB tech spending prioritizes infrastructure, managed services

The smaller a company, the smaller its IT budget — but opportunity exists for IT leaders hoping to make their investments carry more weight.

By Roberto Torres • April 11, 2023

College graduates look beyond tech sector for employment opportunities

As layoffs and financial instability tear through Silicon Valley, technology-driven companies like Fidelity are capturing early career talent.

By Matt Ashare • April 11, 2023

Leftover data lurks in the enterprise, creating business risk

When an organization has little data visibility, it becomes even more vulnerable to leaks and breaches — as well as insider and external threats. 

By Sue Poremba • April 11, 2023

PC demand keeps falling as enterprises defer new orders

While overall IT spending remains strong, macroeconomic uncertainty depressed shipments for Lenovo, HP, Dell and Apple in Q1.

By Matt Ashare • April 10, 2023

The way companies project growth shapes the economic outlook. Here’s how to face the slowdown.

Companies can use the slowdown as an opportunity to implement cloud FinOps cost discipline and address the fundamental economics of their business, AWS Enterprise Strategist Mark Schwartz writes.

By Mark Schwartz • April 10, 2023

Tech hiring rebounds as employers added more positions in March

At 2.2%, the unemployment rate for tech positions remained unchanged from last month and well below the national unemployment rate, CompTIA found.

By Roberto Torres • April 7, 2023

Samsung employees leaked corporate data in ChatGPT: report

Data privacy is a concern for companies with employees using ChatGPT’s web-based interface, as input data is used to train and improve the tool.

By Lindsey Wilkinson • April 7, 2023

How much will generative AI disrupt jobs?

Generative AI is capturing the zeitgeist, leading to questions about job loss and creation as tech evolves. Experts say it's more likely to augment than replace.

By Lindsey Wilkinson • April 7, 2023