Pandemic highlighted how messy data sharing is, Mastercard exec says

More evolved techniques around data governance will need to rise to the challenges ahead, said Mastercard Chief Data Officer JoAnn Stonier.

By Roberto Torres • Oct. 16, 2020

Pandemic fast-tracks tech, culture innovation

With no end of the pandemic in sight, companies are renewing the focus on tech innovation and culture to sustain telework and remote service delivery.

By Katie Malone • Oct. 15, 2020

Explore the Trendline➔

ERP Modernization

ERP modernization can bring some disruption if not planned correctly. But the costs of aging, inefficient systems pose a bigger threat.

By CIO Dive staff

Telecom deploys AI to balance customer service supply and demand

Pairing customer service demand with technician availability requires access to the right data sets.

By Roberto Torres • Oct. 15, 2020

American Airlines accelerated IT delivery with DevOps

Bogged down by legacy systems and lagging IT investments, airlines struggle to modernize. American Airlines turned to DevOps for a nimble approach.

By Roberto Torres • Oct. 14, 2020

Tales from the trenches

How three organizations harnessed high-speed app development to meet COVID-19 challenges

By Mariana Henriques • Oct. 14, 2020

Make room for intelligent failure, Deloitte exec says

Disruption means companies must experiment to survive, but leaders grapple with the element of risk amid budget constraints.

By Roberto Torres • Oct. 13, 2020

Retail adopts smarter technology as industry relearns operations

Technology changes accelerated by the pandemic have staying power, as tech execs in the retail space focus on the technology that sustains operations amid pivotal change.

By Roberto Torres • Oct. 12, 2020

COVID-19 put stress on contact centers. Now, executives weigh tech to cut costs

Expanding call volumes requires more resources. In the coming years, use of omnichannel and automation features will rise as execs respond to shrinking IT budgets.

By Roberto Torres • Oct. 9, 2020

How FedEx's CIO led a decade of modernization

Transformation at FedEx required a "clear-eyed look at what we have and then creating a clear mental model and architecture for what we wanted to become," said CIO Rob Carter.

By Naomi Eide • Oct. 8, 2020

Trump administration tightens H-1B visa restrictions

New degree requirements are "a severe blow to the information technology world," said Kerri-Ann Griggs, attorney at Alston & Bird.

By Aman Kidwai • Oct. 8, 2020

Nationwide uses agile to scale AI, shorten delivery time

The insurer built an analytics product for commercial auto insurance and learned a key lesson: shifting methodologies led to faster business value.

By Roberto Torres • Oct. 7, 2020

BMO Financial found AI success with a cash flow predictor. Now it wants to scale

Heads of IT will explore how AI can lead to new revenue streams as the technology expands its reach through the organizations in the year ahead.

By Roberto Torres • Oct. 5, 2020

Innovation needs to match business goals, Xerox exec says

Technology coming from corporate innovation hubs can be a boon for efficiency. It can also introduce disruption.

By Roberto Torres • Oct. 5, 2020

Nike's ERP overhaul supporting consumer-first strategy

As the brand undertakes a multi-phase consumer-direct strategy, tech upgrades play a critical role.

By Roberto Torres • Oct. 1, 2020

Campbell CIO: ERP modernization key to absorbing $5B acquisition

With the database swap, Campbell Soup Company is taking an incremental approach to a systems upgrade as it seeks real-time analytics.

By Roberto Torres • Sept. 29, 2020

Under Armour's digital push continues through slumped financials

The company is focused on the intersection of consumer products and backend technology, said Paul Fipps, chief experience officer at Under Armour.

By Samantha Schwartz • Sept. 28, 2020

Disney picks Diane Jurgens as new CIO

Jurgens will join the company on Oct. 5, reporting to SVP and CFO Christine McCarthy.  

By Roberto Torres • Sept. 28, 2020

Building momentum and achieving quick wins with rapid-cycle innovation

Companies cannot wait until disaster strikes to transform their business and the processes it relies on to function.  

By Deb Gildersleeve, CIO of Quick Base • Sept. 28, 2020

CIO board membership is down, but tech leaders remain influential, survey finds

Influential people who oversee technology are just "calling themselves different things" now, such as CTO or chief digital officer, said Rob Grimsey, director at Harvey Nash Group.

By Roberto Torres • Sept. 23, 2020

How to negotiate software costs as IT budgets are slashed

If vendors can't provide a degree of flexibility, abandon the deal, according to Paul McKay, senior analyst at Forrester.

By Samantha Schwartz • Sept. 23, 2020

Microsoft seeks citizen developer clout as Teams platform grows

Connecting the low-code Power Platform into Microsoft's collaboration platform lets ground-level users build solutions, though app sprawl and maintenance remain a concern.

By Roberto Torres • Sept. 22, 2020

Domino's promotes CTO, restructures tech unit as CIO retires

Kelly Garcia will replace EVP and CIO Kevin Vasconi, who is retiring Oct. 2, the company announced Monday.

By Roberto Torres • Sept. 22, 2020

With tech budgets clipped, CIOs should prepare to cut — and cut again

The market is shifting from a pandemic recession to a traditional recession, which means more sectors could feel pain, Forrester's Andrew Bartels says.

By Jen A. Miller • Sept. 21, 2020

5 IT spend trends to watch

Emerging technology spend will give way to cloud and productivity software, according to Spiceworks Ziff Davis' 2021 State of IT report.

By Roberto Torres • Sept. 21, 2020

RPA revenue to hit nearly $2B next year, Gartner says

The pandemic drove interest in RPA, shifting interest outside of IT. What comes next is a sharper focus on how to reap the most value from the technology.

By Roberto Torres • Sept. 21, 2020