Reskilling the workforce in the age of automation

Digital technologies are transforming operations, changing the daily duties of nearly every employee.

By Deborah Abrams Kaplan • May 16, 2019

Fixing the paper problem at Liberty Mutual Investments

Relying on the 2010 version of SharePoint document management system left departments siloed and unable to efficiently collaborate and share documents.

By Naomi Eide • May 15, 2019

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CIO Priorities

Companies task their CIOs with balancing the company’s economic and operational needs as they enable technology throughout the business.

By CIO Dive staff

Pharma, late to digital game, rushes to catch up

In the last two years, six of the largest pharmas appointed chief digital or information officers to top management for the first time, a signal of growing industry interest in revamping how it does business.

By Ned Pagliarulo • May 15, 2019

4 keys to managing an information governance program

Executive sponsorship and executive leadership are very different, writes Aaron Bryant, chief information governance officer at Washington State Department of Health.

By Aaron Bryant • May 13, 2019

Microsoft's security recipe: Lock down admin accounts, eliminate passwords altogether

To prevent over-provisioning, Microsoft established role-based access, tying access rules to the "systems, tools and resources" each role requires.

By Naomi Eide • May 13, 2019

Why 1-800-Flowers treats Mother's Day like any other day

The only difference between the days leading up to Valentine's Day and Mother's Day is volume, said 1-800-Flowers.com, Inc. CIO Arnie Leap. 

By Samantha Schwartz • May 10, 2019

KPMG's 10 technologies driving transformation — and 3 to watch

IoT, RPA and blockchain stand out because of major leaps in ranking and continued dominance.

By Samantha Schwartz • May 10, 2019

Companies rethink vendor relationships with shift to digital

World Fuel Services was a big Oracle, AT&T and Cisco shop. In a lot of respects, culture mirrored that. "You are the kind of company you keep," said Jeff Smith, EVP and COO. 

By Naomi Eide • May 9, 2019

Starbucks taps Microsoft ML for weather, inventory-based order suggestions

The developments with Microsoft are part of a five-year technology strategy, which includes investigating disruptive technology trends and developing proprietary technologies. 

By Samantha Schwartz • May 7, 2019

Shake Shack expects ERP upgrade to cost up to $3.5M

The project includes implementing systems and processes to support finance, procure-to-pay, inventory and human capital management solutions. 

By Samantha Schwartz • May 6, 2019

How a public power utility forges the path to a digital future

The "shift of any utility, and especially NYPA, from a traditional utility to a digital utility, is shifting the mindset of folks who have been here many years," said CIO Robert Piascik.

By Samantha Schwartz • May 3, 2019

UPS plans delivery routes for 21M packages on Google Cloud

Brands are hard pressed to adopt Amazon Web Services because they fear storing their data on a competitor's cloud. 

By Samantha Schwartz • May 2, 2019

Mistakes to avoid when bringing new IT leaders into an organization

With steep (and rising) acquisition costs and a short tenure, companies must create an environment that allows technology leaders to hit the ground running, writes A.T. Kearney's Joshua Swartz. 

By Joshua Swartz • April 29, 2019

Bank of America keeps pace with yearly $3B spend on new tech initiatives

The tech budget for 2019 is expected rise 10% as a result of tax reform and yielded savings. 

By Samantha Schwartz • April 29, 2019

In financial services, migrating to the cloud requires flexibility and sensitivity

The sector has wavered toward cloud acceptance, weaving it into services when customers — and compliance standards — permit.

By Naomi Eide • April 26, 2019

Where hybrid cloud systems do — and do not — work

It's impractical to move a large organization's entire legacy systems into the cloud. With so much on-prem technology it would struggle to move to the cloud within the century, one expert said.

By Jen A. Miller • April 23, 2019

JPMorgan Chase splits tech spend between maintenance, innovation

Much of the initial tech growth was dedicated to platform modernization and cloud, controls and security, customer experience and digital, and R&D.

By Samantha Schwartz • April 23, 2019

Disaster recovery plans imperative as climate change threatens data center uptime

The cloud alleviates stress on-premise data centers put on the environment and eases a company's responsibility of protection.

By Samantha Schwartz • April 22, 2019

Wells Fargo CTO departs

The financial services firm wants to enhance the customer experience "by becoming more centralized" in technology product delivery.

By Samantha Schwartz • April 17, 2019

Finding the right recipe for innovation comes down to people and culture

The secret to innovation and adopting disruptive technologies is a company's digital transformation progress. 

By Samantha Schwartz • April 12, 2019

It's not just McDonald's — restaurant CIOs are hungry for tech

"It's hard to look cool if you've got a pager that was from the 1980s still in use," said the founder of Aaron Allen & Associates. 

By Samantha Schwartz • April 11, 2019

Rightsizing data science: How to architect analytics around the business need

The growing wave of big data applications and activities, along with plenty of media hype and publicity, can supercharge the expectations and demands of business leaders.

By Wes Chaa​r • April 9, 2019

With multibillion dollar tech budgets, large banks eclipsing competitors' investments

Companies like Bank of America and J.P. Morgan Chase & Co. are more likely to increase technology spend in the coming years, according to a recent report from UBS Evidence Lab.

By Naomi Eide • April 9, 2019

Which traits set 'digitally savvy' companies apart from competitors

"All firms want to make sure they're digitally transformed so they're not going to be disrupted," said Stephanie Woerner, research scientist at the MIT CISR. 

By Samantha Schwartz • April 8, 2019

Walgreens Boots Alliance's heavy focus on digitalization to save up to $600M

The firm brought in a new chief digital officer in January, who is expected to lead the development of WBA's digital and physical customer solutions. 

By Samantha Schwartz • April 5, 2019