To outsource or not? How to know if it's right for business

An airline and a sporting goods CTO take opposing stances on third party work.

By Samantha Schwartz • May 29, 2019

The CIO's view: Critical strategies for winning the security arms race

Securing the modern business is a relentless pursuit and can sometimes feel impossible as the pace of threats seem to accelerate every day, Signify's CIO writes.

By Kurt De Ruwe • May 28, 2019

Explore the Trendline➔

Top 5 stories from CIO Dive

Shifts in enterprise software use, ongoing generative AI adoption plans and budget pressures ruled CIO priorities in the first half of the year.

By CIO Dive staff

Merger lessons learned: Changing people is the 'hardest part,' Eversource Energy CIO says

Mergers can hit technology teams especially hard, as they are responsible for eliminating duplicate systems and creating one, centralized process.

By Naomi Eide • May 24, 2019

Building out data capabilities added to Tetra Pak's market dominance

How can a company make corporate decisions without centralized data management? "You got to be stubborn and patient," said CIO Mark Meyer. 

By Samantha Schwartz • May 23, 2019

For Graham Holdings, GDPR compliance was a breeze

The company has a mandatory data inventory every year. It's "an enormous job but it's really critical to us to know what we have," Halota said.

By Naomi Eide • May 23, 2019

Prudential taps former Freddie Mac exec as new CIO

Stacey Goodman, an exec with leadership experience at Bank of America and UBS, takes the helm of data, information, digital and technology operations at the financial services company.

By Roberto Torres • May 21, 2019

Demand for IT apps is on the rise, but a backlog looms

Complex integrations with legacy systems and talent shortages stand in the way of timely app launches, according to a survey of 3,300 technologists.

By Roberto Torres • May 21, 2019

CarMax CIO leads effort to transform the used car market

One innovation following a shift to a product-centric approach was the use of mobile devices — instead of paper on a clipboard — for appraising the value of a car for trade-in.

By Mitch Betts • May 20, 2019

The true impact of GDPR is emerging now

Businesses need the ability to easily trace data lineage if organizations hope to survive any kind of audit, Snowflake's Kent Graziano writes. 

By Kent Graziano • May 20, 2019

Pinterest teases new platform goals after disappointing earnings

The pinning platform has about 250 million monthly users, with each visit contributing to a more personalized experience crafted by data.

By Samantha Schwartz • May 17, 2019

All about 'Bertie': Overhauling CMS technology at Forbes

The publisher used historical data to weave augmented intelligence into its publishing platform. "We think of it as a bionic suit for our writers," Forbes CDO Salah Zalatimo said.

By Naomi Eide • May 16, 2019

Reskilling the workforce in the age of automation

Digital technologies are transforming operations, changing the daily duties of nearly every employee.

By Deborah Abrams Kaplan • May 16, 2019

Fixing the paper problem at Liberty Mutual Investments

Relying on the 2010 version of SharePoint document management system left departments siloed and unable to efficiently collaborate and share documents.

By Naomi Eide • May 15, 2019

Pharma, late to digital game, rushes to catch up

In the last two years, six of the largest pharmas appointed chief digital or information officers to top management for the first time, a signal of growing industry interest in revamping how it does business.

By Ned Pagliarulo • May 15, 2019

4 keys to managing an information governance program

Executive sponsorship and executive leadership are very different, writes Aaron Bryant, chief information governance officer at Washington State Department of Health.

By Aaron Bryant • May 13, 2019

Microsoft's security recipe: Lock down admin accounts, eliminate passwords altogether

To prevent over-provisioning, Microsoft established role-based access, tying access rules to the "systems, tools and resources" each role requires.

By Naomi Eide • May 13, 2019

Why 1-800-Flowers treats Mother's Day like any other day

The only difference between the days leading up to Valentine's Day and Mother's Day is volume, said 1-800-Flowers.com, Inc. CIO Arnie Leap. 

By Samantha Schwartz • May 10, 2019

KPMG's 10 technologies driving transformation — and 3 to watch

IoT, RPA and blockchain stand out because of major leaps in ranking and continued dominance.

By Samantha Schwartz • May 10, 2019

Companies rethink vendor relationships with shift to digital

World Fuel Services was a big Oracle, AT&T and Cisco shop. In a lot of respects, culture mirrored that. "You are the kind of company you keep," said Jeff Smith, EVP and COO. 

By Naomi Eide • May 9, 2019

Starbucks taps Microsoft ML for weather, inventory-based order suggestions

The developments with Microsoft are part of a five-year technology strategy, which includes investigating disruptive technology trends and developing proprietary technologies. 

By Samantha Schwartz • May 7, 2019

Shake Shack expects ERP upgrade to cost up to $3.5M

The project includes implementing systems and processes to support finance, procure-to-pay, inventory and human capital management solutions. 

By Samantha Schwartz • May 6, 2019

How a public power utility forges the path to a digital future

The "shift of any utility, and especially NYPA, from a traditional utility to a digital utility, is shifting the mindset of folks who have been here many years," said CIO Robert Piascik.

By Samantha Schwartz • May 3, 2019

UPS plans delivery routes for 21M packages on Google Cloud

Brands are hard pressed to adopt Amazon Web Services because they fear storing their data on a competitor's cloud. 

By Samantha Schwartz • May 2, 2019

Mistakes to avoid when bringing new IT leaders into an organization

With steep (and rising) acquisition costs and a short tenure, companies must create an environment that allows technology leaders to hit the ground running, writes A.T. Kearney's Joshua Swartz. 

By Joshua Swartz • April 29, 2019

Bank of America keeps pace with yearly $3B spend on new tech initiatives

The tech budget for 2019 is expected rise 10% as a result of tax reform and yielded savings. 

By Samantha Schwartz • April 29, 2019