What's next for customer experience tech

The five-year outlook on CX brings many changes, including customers' expectations of seamless cross-platform touchpoints.

By Roberto Torres • June 23, 2021

How to succeed in a CIO transition

Former Rollins CIO Lee W. Crump retired in April, but preparing a successor was a decade-long effort.

By Katie Malone • June 23, 2021

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CIO Priorities

Companies task their CIOs with balancing the company’s economic and operational needs as they enable technology throughout the business.

By CIO Dive staff

Why the CIO and CMO must collaborate to drive business transformation

The CIO must work in lockstep with the CMO to successfully meet or exceed ever-changing customer needs.

By Janet Balis, EY Americas Customer and Growth Market Leader and Marketing Practice Leader & Brian Moore, EY Americas Tech Transformation and Trusted Intelligence Leader • June 21, 2021

IT market is too picky on talent. Rethink recruiting, experts say

Companies should demonstrate to IT candidates how the organization's values play out in the workplace and the unique value of working for that company.

By Katie Malone • June 18, 2021

CIO succession: Preparing for the next generation of tech chiefs

Given the relatively brief CIO tenure, training the next cadre of leaders is crucial for the continuity of technology strategy.

By Roberto Torres • June 15, 2021

The Water Cooler: How 10 execs got their start in tech

Whether it's new job opportunities or lateral shifts into another department, executives can get creative about what's next.

By Naomi Eide , Roberto Torres , Katie Malone • June 14, 2021

Inequity, pay disparities and job insecurity: Inside the rise of tech unions

Labor efforts in the space are demystifying the idea that all tech workers have good working conditions.

By Katie Malone • June 10, 2021

Why CIOs must become jack-of-all-trades in a technology-focused world

Innovation and digital transformation remain essential, but for IT leaders to succeed in 2021 and beyond, they must be prepared to wear a number of hats.

By Lloyd Adams • June 7, 2021

Tech workers still concerned with industry's lack of diversity

A stronger emphasis on tangible diversity, equity and inclusion efforts can boost innovation and make a company more attractive to job seekers.

By Katie Malone • June 1, 2021

The Water Cooler: 5 executives on tech solutions at home

Machine learning tracks eczema outbreaks, Agile organizes to-do lists and business communication tools help families collaborate.  

By Katie Malone , Andy Burt • May 27, 2021

Tech M&A growth spurt leaves IT execs less market choice

Gartner recorded 1,264 mergers and acquisitions in the tech and service provider space in the fourth quarter of 2020.

By Roberto Torres • May 25, 2021

How CIOs used AI, RPA to solve pandemic pain points

Experiments with AI, RPA and natural language processing are evolving from trial to scale as companies weigh the long-term ROI for automation-heavy technologies.

By Roberto Torres • May 25, 2021

Guidance for CIOs in the pandemic aftermath: Obsessively communicate

Executives struggled with visibility in 2020, according to MIT professor Yossi Sheffi. Now, organizations need to let teams on the ground make the calls. 

By Roberto Torres • May 19, 2021

5 execs share business technology wins

From drones to learning opportunities, executives grew the profiles of their IT teams.

By Katie Malone • May 18, 2021

Tech-savvy businesses more likely to expect growth, survey finds

Most companies who describe themselves as technologically advanced expect growth six months out, far outpacing those which do not.

By Roberto Torres • May 18, 2021

CIOs prepare for human-centered, business leadership

A digital shift is empowering employees and customers, changing how CIOs do their jobs.

By Katie Malone • May 17, 2021

4 in 10 software engineers want to go back to the office: report

For tech executives, hybrid work success means equally supporting how engineers interact with teammates and tools regardless of location.

By Roberto Torres • May 17, 2021

Skip the programs, focus on culture: IT leaders navigate inclusion at work

There isn't a one-size-fits-all solution to fostering diversity and inclusion in the workplace. Instead, it's usually tailored to the business mission and workforce.

By Katie Malone • May 14, 2021

A CIO's guide to making digital transformation work

Making digital transformation happen requires a strong-willed, forward-thinking CIO, but they can't do it alone.

By Allen Bernard • May 14, 2021

The Water Cooler: 6 execs on when it's time to relaunch a career

Bored of the day-to-day responsibilities? Too comfortable in a current role? Here's when it's time to shift a career path.

By Katie Malone , Roberto Torres • May 13, 2021

How tech leaders can speak the language of the board

When learning how to communicate technology priorities to the board, cybersecurity is a tangible place to start.

By Katie Malone • May 12, 2021

5 questions to ask after a vendor outage

Asking these questions at the right time can help executives make critical calls and assist the company through an incident.

By Roberto Torres • May 10, 2021

JPMorgan tech executive changes show modernization plans, data priorities

James Reid and Melissa Goldman will move to their new positions as the bank plans to reopen its U.S. offices.

By Katie Malone • May 10, 2021

Helping your employees tackle the stress of remote work

While many companies are working remotely, incorporating the right strategies and tactics will set your remote workplace up for long-term success.

May 10, 2021

Tech jobs hold up 'remarkably well' as US hiring lulls

The April jobs report showed slower than expected growth, while tech added more than 16,000 jobs last month.

By Roberto Torres • May 7, 2021