SaaS vendors struggle with cloud bills, too

Three in 5 software vendors have not implemented a cloud cost management program, according to CloudZero.

By Matt Ashare • Aug. 14, 2024

Skill gaps cost employers a month of productivity each year, survey finds

Workers face challenges in making data analysis more efficient or automating processes, a Multiverse report finds.

By Carolyn Crist • Aug. 14, 2024

Explore the Trendline➔

Top 5 stories from CIO Dive

Shifts in compute infrastructure, ongoing AI adoption plans and talent challenges ruled CIO priorities in the first half of the year.

By CIO Dive staff

Microsoft Deputy CISO recounts responding to the CrowdStrike outage

The industry’s collective response to the massive outage underscored for Ann Johnson its ability to come together and put competitive interests aside.

By Matt Kapko • Aug. 12, 2024

IT leaders blame new features — like AI — for rising software costs

Companies are combating cost creep by leveraging their purchasing power and turning to open-source alternatives, Forrester says. 

By Lindsey Wilkinson • Aug. 12, 2024

Delta expects $380M revenue hit due to CrowdStrike outage

The company said it canceled 7,000 flights in five days due to the IT outage, according to a Thursday securities filing.

By Roberto Torres • Updated Aug. 8, 2024

How to avoid ‘death-by-ROI’ in data and analytics

Effective leaders connect value assessments to company goals, blurring the boundaries between data estates and the processes they support.

By Brian Foster • Aug. 8, 2024

CrowdStrike rebukes Delta’s negligence claims in fiery letter

After the airline said it was considering legal action, CrowdStrike said Delta’s contract capped the cybersecurity provider's liability to “single-digit millions.” 

By Roberto Torres • Aug. 5, 2024

Clorox completes first stage of ERP overhaul, prepares for US rollout

“We have been maniacal about documenting everything that we’ve learned to set us up for the biggest transition,” CEO Linda Rendle said.

By Lindsey Wilkinson • Aug. 5, 2024

Mondelēz embarks on a $1.2B ERP, supply chain overhaul

The food and snack company plans to carry out the project over the next four years in partnership with SAP, Accenture and o9. 

By Lindsey Wilkinson • Aug. 2, 2024

AWS retains heavyweight title in cloud infrastructure

Despite the steady advance of Microsoft Azure, Amazon’s massive cloud division captured nearly 40% of the IaaS market last year, Gartner said.

By Matt Ashare • Aug. 1, 2024

Delta grapples with $500M in CrowdStrike outage costs

Delta is rethinking how it sets up IT after its team manually reset 40,000 servers impacted by the outage, CEO Ed Bastian told CNBC Wednesday.

By Roberto Torres • July 31, 2024

After CrowdStrike outage, what will become of automatic IT updates?

The crisis highlighted tech organizations' penchant for blindly trusting vendor software updates. It’s the latest symptom of a race toward IT automation.

By Roberto Torres • July 31, 2024

AI consumption to drive enterprise cloud spending spree

The research firm expects rapid advancement in AI technologies to double the market’s size by 2028.

By Matt Ashare • July 30, 2024

Danone partners with Microsoft to scale AI projects

The dairy business said it aims to train 100,000 workers to harness skills for jobs in an AI-focused economy.

By Chris Casey • July 30, 2024

Businesses elevate IT architecture to fight back tech sprawl

Enterprise architecture is leaving the penalty box as more companies add architect roles and stand up units, Forrester's Charles Betz said.

By Matt Ashare • Updated July 29, 2024

How Kyndryl’s ERP modernization led to an expanded SAP practice

The infrastructure services company is creating a migration playbook to guide others into the cloud, Kyndryl SVP and Global Practice Leader Michael Bradshaw said.

By Matt Ashare • July 29, 2024

CrowdStrike disruption direct losses to reach $5.4B for Fortune 500, study finds

Cyber insurance will cover only about 10% to 20% of losses, according to a report from Parametrix.

By David Jones • July 25, 2024

IBM sees software sales soar as tech spend stabilizes

The acquisition of Apptio and Software AG’s StreamSets and webMethods hybrid cloud solutions helped drive the gains, CFO James Kavanaugh said Thursday.

By Matt Ashare • July 25, 2024

American Airlines credits IT teams with quick recovery from CrowdStrike disruption

“Within an hour of the outage, we assembled the right operating teams and IT experts to develop and execute a plan to get our systems back online,” COO David Seymour said Thursday.

By Matt Ashare • July 25, 2024

SAP bets on enterprise architecture skills to boost cloud ERP migration

“The hiring machine is on,” CEO Christian Klein said, as the ERP giant promised each RISE with SAP customer a dedicated technical migration assistant.

By Matt Ashare • July 24, 2024

CrowdStrike says flawed update was live for 78 minutes

Though CrowdStrike pulled the update, companies across sectors were already dealing with cascading consequences that required manual remediations.

By Matt Kapko • July 23, 2024

CrowdStrike, Microsoft scramble to contain fallout from global IT outage

Cybersecurity and IT experts said users are having major difficulties in recovery efforts, despite workarounds and guidance the vendors released.

By David Jones • July 22, 2024

Top takeaways from the CrowdStrike outage for IT teams

"This may be the biggest stress test that I've ever seen for direct, first-line IT support teams," Gartner's Jon Amato said. 

By Roberto Torres • Updated July 23, 2024

Delta’s CrowdStrike recovery stymied by crew-tracking systems failure

The carrier lagged behind other airlines in its efforts to restore operations, canceling thousands of flights over the weekend.

By Matt Ashare • July 22, 2024

Widespread adoption still elusive for generative AI tools in ERP

Executives are grappling with pending software updates and the technology’s relative novelty.

By Jen A. Miller • July 22, 2024