3 technology lessons from Southwest’s IT failure

Not all $1 billion tech investments are equal when it comes to paying down technical debt.

By Matt Ashare • Feb. 2, 2023

Airlines promise they’re investing in technology

Five major carriers used recent earnings calls to respond to the recent failures in aviation technology.

By Matt Ashare • Jan. 31, 2023

Explore the Trendline➔

Digital transformation

Digital transformation goes beyond technology — if companies want to engage in a new era of technology, they must rethink how work is done too.

By CIO Dive staff

ServiceNow leans on customer quality, not volume, as market shifts

The SaaS company reported a 98% renewal rate and inked more than 120 deals valued greater than $1 million last quarter. 

By Lindsey Wilkinson • Jan. 31, 2023

IBM experiences growing pains as hybrid cloud strategy takes shape

Software and consulting services were the business drivers in "the first full year of the new IBM," CEO Arvind Krishna said during an earnings call.

By Matt Ashare • Jan. 30, 2023

Tool clutter weighs down cross-team collaboration

There's a mismatch between how workers want to carry out collaboration and the tools they have access to, Microsoft research shows.

By Roberto Torres • Jan. 27, 2023

Top tech talent rewarded with remote work

Software and data professions command the highest percentage of flexible work options, a Remote report shows.

By Matt Ashare • Jan. 24, 2023

Capital One cuts 1,100 tech jobs

Responsibilities associated with eliminated positions will fold into existing engineering and product roles, Capital One said.

By Anna Hrushka • Jan. 20, 2023

Low code offers a glimmer of hope for paying off technical debt

Research shows low code technologies have the potential to chip away at legacy code bases. Yet, the catch is, hand coding is still a must.

By Matt Ashare • Jan. 20, 2023

Developers report pay raises, confidence despite layoffs

Half of developers plan to leave their current positions in the next 12 months, a sign of optimism despite layoffs in the tech sector.

By Roberto Torres • Jan. 19, 2023

Microsoft to cut 10K jobs, expects $1.2B hit in Q2

The company said it will continue to hire in “key strategic areas" amid more signs of customer caution over economic troubles.

By Lindsey Wilkinson • Jan. 18, 2023

Gartner dials back worldwide IT spending forecast

The shift reflects the impact of inflation on consumer spending and a strong dollar on exchange rates.

By Matt Ashare • Jan. 18, 2023

Home Depot launches in-house app to prioritize employee tasks

Sidekick, the machine learning-powered platform built in-house, is currently live at 600 stores.

By Roberto Torres • Jan. 17, 2023

The cost of bad software adds up

Businesses must reconfigure the development process, tackling the biggest issues first on the road toward software redemption.

By Jen A. Miller • Jan. 13, 2023

FAA’s system outage latest sign of aviation tech woes

Industry watchers say the disruption experienced by travelers Wednesday is a sign of further need for infrastructure investment.

By Roberto Torres • Jan. 12, 2023

7 rules to communicate the business value of IT

Showing IT’s value effectively can help improve approval rates for funding requests, especially in times of financial headwinds.

By Robert Naegle • Jan. 12, 2023

3 trends shaping enterprise SaaS use in 2023

Enterprise SaaS usage will be marked by an increased focus on asset management and modernization.

By Lindsey Wilkinson • Jan. 11, 2023

FAA system outage grounds flights causing nationwide delays, cancellations

The outage impacted the agency's Notice to Air Missions System. White House officials said there was no evidence of a cyberattack.

By Roberto Torres • Jan. 11, 2023

An inside look at how XPO uses technology in its terminals and trucks

The freight company relies on technology to maximize visibility and efficiency across its network, monitoring dockworkers and drivers in real time.

By Colin Campbell • Jan. 10, 2023

5 business technology predictions for 2023

CIOs should prepare for a year of challenges around procuring talent and delivering operational enhancements to the businesses they serve.

By Roberto Torres • Jan. 9, 2023

Salesforce layoffs come as customers tighten SaaS spend

The software provider is bracing for tighter economic conditions with plans to lay off 10% of its workforce.

By Roberto Torres • Jan. 4, 2023

7 IT storylines to watch in 2023

Technology watchers will be on the lookout for major acquisitions, the ongoing battle for cloud dominance and technology leadership appointments.

By Roberto Torres • Dec. 30, 2022

Despite enforcement delays, attorneys urge preparation for AI, privacy laws

New laws extend to employers with applicants or workers who are residents of New York City or California — and may be a harbinger of what’s to come elsewhere.

By Ginger Christ • Dec. 21, 2022

We asked ChatGPT to compose a holiday song for CIO Dive

"CIO Dive, CIO Dive / tech news shining bright / bringing us the latest trends / day and night.”

By Roberto Torres • Dec. 21, 2022

Salesforce launches DevOps Center, blending low code and collaboration

For CIOs, the product enables cross-business collaboration and provides edit history and transparency for other C-suite members.

By Lindsey Wilkinson • Dec. 19, 2022

Adobe mostly unscathed by economic downturn

Despite other software vendors experiencing increased customer scrutiny on spending, Adobe still reported strong growth in Q4, boosted by its digital experience platform. 

By Lindsey Wilkinson • Dec. 16, 2022