Software: Page 2

Desk phones flirted with extinction, but evolving interfaces keep them relevant

With the pandemic, vendors are exploring how they can change a phone's interface for their customers. The question has become, what kind of devices "deserve a spot" on someone's desk at home. 

By Samantha Schwartz • Aug. 18, 2020

With virtual meeting burnout, can companies be remote forever?

CIOs are choosing tools that make employees productive and uphold company culture in a dispersed workforce.

By Samantha Schwartz • Aug. 06, 2020

Explore the Trendline➔

Trendline

Digital transformation

Digital transformation goes beyond technology — if companies want to engage in a new era of technology, they must rethink how work is done too.

By CIO Dive staff

Microsoft Teams scales to 20K meeting participants

The company is capping interactive meetings at 1,000 participants, adding a "view only" option for large calls. 

By Samantha Schwartz • Aug. 03, 2020

Building your own SaaS billing system not for the faint of heart

A system that grows as your services and pricing become more complex will be far costlier and take longer than you expect, a consultant says.

By Robert Freedman • July 31, 2020

Opinion

How engineering leaders can enable high-performing, connected remote teams

Hector Aguilar, president of technology at Okta, offers insights about how he is keeping his team connected, engaged and empowered while working remotely. 

By Hector Aguilar • July 27, 2020

PwC: Tech M&A deal value fell to lowest level since 2016

But the pandemic will continue to press companies toward innovation, and by 2024 three-quarters of companies will move their use of AI away from the pilot stage and toward operationalization.

By Roberto Torres • July 24, 2020

Slack's EU antitrust complaint against Microsoft exposes market wounds

Slack is asking European Union authorities for a "level playing field" and to "referee" Microsoft's return to "past behavior," Slack's general counsel says.

By Samantha Schwartz • July 23, 2020

Zoom's hardware push makes it an at-home fixture

As companies are adjusting their IT spend in real time, all cloud-based communication platforms-turned-hardware solutions have to prove their value during a recession.

By Samantha Schwartz • July 17, 2020

Microsoft Teams fights meeting fatigue, seats employees in virtual conference room

Together Mode uses AI segmentation to place meeting participants in a single location, such as a conference room, classroom or cafe.

By Samantha Schwartz • July 08, 2020

Slack vs. Teams: What will stick after COVID-19?

CIOs didn't have time to perform bake-offs between productivity tools. As a result, departments will cease adopting different solutions based on preference. 

By Samantha Schwartz • July 08, 2020

The new software priorities of 2020

A reckoning on how to quickly provide value to customers placed software budgets under scrutiny.

By Roberto Torres • July 06, 2020

NetApp investing in go-to-market engine despite uncertainty

The cloud data services company is reallocating its resources to bolster its sales ranks and grow market share. 

By Robert Freedman • July 02, 2020

AWS dips into no-code. Can it reach critical mass?

The company hopes the new product will give mid-management users an avenue to build apps quickly. But the solution lacks heft and must overcome usability hurdles as it enters a maturing space, analysts say.

By Roberto Torres • June 29, 2020

First came communication platform adoption. Now it's time for strategy

Between technology vision and employee demand, CIOs are confronted with a new challenge: preserving employee well-being. 

By Samantha Schwartz • June 26, 2020

Slack Connect opens channel-based communication to outside companies

The function is "designed to replace email," as it extends the platform's primary internal use cases outside of a business.

By Samantha Schwartz • June 24, 2020

Following scrutiny, Zoom enables end-to-end encryption to all users

Available as technical preview, the feature uses 256-bit AES-GCM encryption, the same encryption used by default in meetings.

By Samantha Schwartz • UPDATED: Oct. 27, 2020 at 9:14 a.m.

Pandemic increased automation appetite, but adoption hurdles await

For its next act, automation technology needs to prove it can help businesses quickly and sustainably adapt to sudden market changes.

By Roberto Torres • June 10, 2020

3 technology cost management tips

Hope emerges but a recession requires eagle-eye audits and justification of technology use.

By Naomi Eide • June 10, 2020

Developers are working at 4 a.m. — what could go wrong?

Off-hour development could result in misconfigurations, especially if developers are trying to balance watching their children and constant instant messaging alerts.

By Samantha Schwartz • June 08, 2020

Sponsored by Flux7, an NTT DATA Company

Increasing agility and efficiency with IT Process Automation

Automation helps drive efficiency, deliver value faster, and solve IT and business workflow challenges. Here are four core areas to automate your IT processes.

Managers, site reliability specialists the top-earning software roles

Engineering talent pool continues to have diversity gaps, even as industries clamor for more tech talent.

By Roberto Torres • June 01, 2020

Distributed software engineering teams lean on classic tools: collaboration and agile

Building software in quick bursts with constant communication, leaders help their teams sustain their pace of work.

By Roberto Torres • May 29, 2020

Sponsored by Quick Base

3 ways CIOs can utilize low-code platforms to adapt to the 'new normal'

Learn more about how low-code can enable your business in this new normal while allowing you to reach your digital transformation goals. 

By Jay Jamison, chief product and technology officer, Quick Base • May 26, 2020

Sponsored by Bold360

CX in the time of social distancing: 4 ways self-service can help

It's time to drastically reimagine how we engage with customers in this new COVID-19 reality. Self-service is one tactic contact centers can utilize.

Zoom security issues place spotlight on other video platforms' privacy troubles

On Tuesday Cisco issued a clarification regarding its Webex privacy policy. 

By Samantha Schwartz • May 13, 2020