How Bank of America’s Erica raised the stakes for virtual assistants

The virtual assistant has serviced 3 billion client interactions since its 2018 launch, the bank said.

By Kristen Doerer • Aug. 29, 2025

Walmart buys into VMware’s private cloud

The retail giant plans to deploy the vendor’s virtualization software across its globally distributed operations, VMware parent company Broadcom said.

By Matt Ashare • Aug. 26, 2025

Explore the Trendline➔

Top 5 stories from CIO Dive

Shifts in enterprise software use, ongoing generative AI adoption plans and budget pressures ruled CIO priorities in the first half of the year.

By CIO Dive staff

Why Morgan Stanley open-sourced its app development tool

A software validation framework helps the bank accelerate compliance and security reviews. Last week, it released the tool through FINOS.

By Matt Ashare • Aug. 22, 2025

RaceTrac to hire first CIO as top tech exec retires

John Lukas transformed RaceTrac’s store technology infrastructure, revamped its loyalty app and spearheaded the IT integration of RaceTrac’s 2023 acquisition of Gulf Oil during his tenure.

By Brett Dworski • Aug. 21, 2025

AI hiring tools push tech workers to reconsider the industry

Nearly 1 in 3 IT professionals said they might leave the industry altogether as AI screening tools muddy the hiring process, a Dice survey found.

By Roberto Torres • Aug. 21, 2025

Cyber, AI drive software spending to double-digit growth through 2029

Cloud security and identity and access management tool purchases insulated the market from tariff-induced economic shocks, according to Forrester.

By Matt Ashare • Aug. 19, 2025

Microsoft axes volume discounts for SaaS suites

The move is intended to standardize pricing for online services, including Microsoft 365 and Dynamics 365, the company said Tuesday.

By Matt Ashare • Updated Aug. 14, 2025

FedEx appoints new tech chief

Vishal Talwar will join the logistics giant Friday as EVP, chief digital and information officer and president of Dataworks.

By Roberto Torres • Aug. 13, 2025

6 CIO goals on AI for the rest of 2025

Tech leaders need to focus on unifying data structures, modernizing architectures and shaping governance ahead of agentic AI adoption.

By Loren Absher • Aug. 11, 2025

‘Big bang’ tech deployments fade amid optimization focus

“Instead of 24- or 36-month projects, we’re talking six- to eight-week cycles,” Grant Thornton’s Tony Dinola said.

By Alexei Alexis • Aug. 8, 2025

Cybersecurity budgets tighten as economic anxiety rises

Uncertain tariff policies and fluctuating inflation rates are leading to stagnant or reduced budgets, according to an IANS Research report.

By Alexei Alexis • Aug. 6, 2025

Why Capital One’s software division created its own data security tool

When the bank couldn’t find a commercially available tokenization software tool, it tapped its engineering team to build one.

By Matt Ashare • Aug. 4, 2025

Microsoft rebuked by UK regulators as cloud revenues soar

Azure revenue increased 34% year over year to more than $75 billion in the last year, despite an ongoing capacity crunch, executives said Wednesday.

By Matt Ashare • July 31, 2025

How 10 years of technology shifts transformed the CIO role

CIO Dive began publishing its newsletter a decade ago this month. Here's an in-depth look at how this C-suite position has evolved.

By Roberto Torres • July 31, 2025

Research shows LLMs can conduct sophisticated attacks without humans

The project, launched by Carnegie Mellon in collaboration with Anthropic, simulated the 2017 Equifax data breach.

By David Jones • July 30, 2025

PNC embeds commercial finance platform in Oracle Fusion ERP

The bank’s cloud-based Pinacle Connect treasury management system automates transaction processes and breaks down data silos, the two companies said Tuesday.

By Matt Ashare • July 29, 2025

Java licensing snafus cost millions, drive developers to open source

More than 1 in 4 organizations spend between $100,000 and $500,000 in audit penalties annually, according to a joint study by Azul and the ITAM Forum.

By Matt Ashare • July 21, 2025

Risk management, legacy tech pose major threats to healthcare sector

Companies have improved their recovery processes and user controls but still lag in risk preparedness, according to a report from Fortified Health Security.

By Eric Geller • July 16, 2025

Retail accelerates investments in generative AI

The industry is also one of the leaders of AI agent and multiagent system adoption, according to a Capgemini report. 

By Xanayra Marin-Lopez • July 11, 2025

How 3 companies curb ERP overhaul risks

Clorox, Ulta Beauty and McCormick are aiming to ease disruption from major tech upgrades through preparation and planning.

By Lindsey Wilkinson • July 11, 2025

SaaS audit costs climb as tech stack visibility slides

Nearly half of organizations report spending $1 million or more on software vendor reviews in the last three years, Flexera found.

By Matt Ashare • July 2, 2025

Agentic AI deployment accelerates despite risks: KPMG

The uptick comes as Gartner predicts that more than 40% of agentic AI projects will be canceled by the end of 2027.

By Alexei Alexis • July 2, 2025

American Airlines CIO on redefining CX with tech

On a recent podcast, Ganesh Jayaram discussed the carrier’s revamped app and self-service capabilities as it turns to AI to avoid missed connections.

By Kristen Doerer • July 2, 2025

Senate strikes AI state law freeze as budget bill passes

Following an initial compromise to shorten the moratorium, Sen. Marsha Blackburn led a successful repeal of the provision Tuesday morning.

By Roberto Torres • July 1, 2025

Walmart’s latest AI feature aims to help associates overcome language barriers

The retailer is updating its associate app to include real-time translation in 44 languages, alongside AI-driven task management.

By Bryan Wassel • June 25, 2025