Software
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How Bank of America’s Erica raised the stakes for virtual assistants
The virtual assistant has serviced 3 billion client interactions since its 2018 launch, the bank said.
By Kristen Doerer • Aug. 29, 2025 -
Walmart buys into VMware’s private cloud
The retail giant plans to deploy the vendor’s virtualization software across its globally distributed operations, VMware parent company Broadcom said.
By Matt Ashare • Aug. 26, 2025 -
Explore the Trendline➔
metamorworks via Getty ImagesTrendlineTop 5 stories from CIO Dive
Shifts in enterprise software use, ongoing generative AI adoption plans and budget pressures ruled CIO priorities in the first half of the year.
By CIO Dive staff -
Why Morgan Stanley open-sourced its app development tool
A software validation framework helps the bank accelerate compliance and security reviews. Last week, it released the tool through FINOS.
By Matt Ashare • Aug. 22, 2025 -
RaceTrac to hire first CIO as top tech exec retires
John Lukas transformed RaceTrac’s store technology infrastructure, revamped its loyalty app and spearheaded the IT integration of RaceTrac’s 2023 acquisition of Gulf Oil during his tenure.
By Brett Dworski • Aug. 21, 2025 -
AI hiring tools push tech workers to reconsider the industry
Nearly 1 in 3 IT professionals said they might leave the industry altogether as AI screening tools muddy the hiring process, a Dice survey found.
By Roberto Torres • Aug. 21, 2025 -
Cyber, AI drive software spending to double-digit growth through 2029
Cloud security and identity and access management tool purchases insulated the market from tariff-induced economic shocks, according to Forrester.
By Matt Ashare • Aug. 19, 2025 -
Microsoft axes volume discounts for SaaS suites
The move is intended to standardize pricing for online services, including Microsoft 365 and Dynamics 365, the company said Tuesday.
By Matt Ashare • Updated Aug. 14, 2025 -
FedEx appoints new tech chief
Vishal Talwar will join the logistics giant Friday as EVP, chief digital and information officer and president of Dataworks.
By Roberto Torres • Aug. 13, 2025 -
Opinion
6 CIO goals on AI for the rest of 2025
Tech leaders need to focus on unifying data structures, modernizing architectures and shaping governance ahead of agentic AI adoption.
By Loren Absher • Aug. 11, 2025 -
‘Big bang’ tech deployments fade amid optimization focus
“Instead of 24- or 36-month projects, we’re talking six- to eight-week cycles,” Grant Thornton’s Tony Dinola said.
By Alexei Alexis • Aug. 8, 2025 -
Cybersecurity budgets tighten as economic anxiety rises
Uncertain tariff policies and fluctuating inflation rates are leading to stagnant or reduced budgets, according to an IANS Research report.
By Alexei Alexis • Aug. 6, 2025 -
Why Capital One’s software division created its own data security tool
When the bank couldn’t find a commercially available tokenization software tool, it tapped its engineering team to build one.
By Matt Ashare • Aug. 4, 2025 -
Microsoft rebuked by UK regulators as cloud revenues soar
Azure revenue increased 34% year over year to more than $75 billion in the last year, despite an ongoing capacity crunch, executives said Wednesday.
By Matt Ashare • July 31, 2025 -
How 10 years of technology shifts transformed the CIO role
CIO Dive began publishing its newsletter a decade ago this month. Here's an in-depth look at how this C-suite position has evolved.
By Roberto Torres • July 31, 2025 -
Research shows LLMs can conduct sophisticated attacks without humans
The project, launched by Carnegie Mellon in collaboration with Anthropic, simulated the 2017 Equifax data breach.
By David Jones • July 30, 2025 -
PNC embeds commercial finance platform in Oracle Fusion ERP
The bank’s cloud-based Pinacle Connect treasury management system automates transaction processes and breaks down data silos, the two companies said Tuesday.
By Matt Ashare • July 29, 2025 -
Java licensing snafus cost millions, drive developers to open source
More than 1 in 4 organizations spend between $100,000 and $500,000 in audit penalties annually, according to a joint study by Azul and the ITAM Forum.
By Matt Ashare • July 21, 2025 -
Risk management, legacy tech pose major threats to healthcare sector
Companies have improved their recovery processes and user controls but still lag in risk preparedness, according to a report from Fortified Health Security.
By Eric Geller • July 16, 2025 -
Retail accelerates investments in generative AI
The industry is also one of the leaders of AI agent and multiagent system adoption, according to a Capgemini report.
By Xanayra Marin-Lopez • July 11, 2025 -
How 3 companies curb ERP overhaul risks
Clorox, Ulta Beauty and McCormick are aiming to ease disruption from major tech upgrades through preparation and planning.
By Lindsey Wilkinson • July 11, 2025 -
SaaS audit costs climb as tech stack visibility slides
Nearly half of organizations report spending $1 million or more on software vendor reviews in the last three years, Flexera found.
By Matt Ashare • July 2, 2025 -
Agentic AI deployment accelerates despite risks: KPMG
The uptick comes as Gartner predicts that more than 40% of agentic AI projects will be canceled by the end of 2027.
By Alexei Alexis • July 2, 2025 -
American Airlines CIO on redefining CX with tech
On a recent podcast, Ganesh Jayaram discussed the carrier’s revamped app and self-service capabilities as it turns to AI to avoid missed connections.
By Kristen Doerer • July 2, 2025 -
Senate strikes AI state law freeze as budget bill passes
Following an initial compromise to shorten the moratorium, Sen. Marsha Blackburn led a successful repeal of the provision Tuesday morning.
By Roberto Torres • July 1, 2025 -
Walmart’s latest AI feature aims to help associates overcome language barriers
The retailer is updating its associate app to include real-time translation in 44 languages, alongside AI-driven task management.
By Bryan Wassel • June 25, 2025