Software


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    How Bank of America’s Erica raised the stakes for virtual assistants

    The virtual assistant has serviced 3 billion client interactions since its 2018 launch, the bank said.

    By Kristen Doerer • Aug. 29, 2025
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    Walmart buys into VMware’s private cloud

    The retail giant plans to deploy the vendor’s virtualization software across its globally distributed operations, VMware parent company Broadcom said.

    By Aug. 26, 2025
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    Trendline

    Top 5 stories from CIO Dive

    Shifts in enterprise software use, ongoing generative AI adoption plans and budget pressures ruled CIO priorities in the first half of the year.

    By CIO Dive staff
  • People walk past Morgan Stanley's 522 Fifth Avenue Branch in Midtown Manhattan on July 7, 2022.
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    Why Morgan Stanley open-sourced its app development tool

    A software validation framework helps the bank accelerate compliance and security reviews. Last week, it released the tool through FINOS.

    By Aug. 22, 2025
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    Courtesy of Disruptive Technologies
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    RaceTrac to hire first CIO as top tech exec retires

    John Lukas transformed RaceTrac’s store technology infrastructure, revamped its loyalty app and spearheaded the IT integration of RaceTrac’s 2023 acquisition of Gulf Oil during his tenure.

    By Brett Dworski • Aug. 21, 2025
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    AI hiring tools push tech workers to reconsider the industry

    Nearly 1 in 3 IT professionals said they might leave the industry altogether as AI screening tools muddy the hiring process, a Dice survey found.

    By Aug. 21, 2025
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    Cyber, AI drive software spending to double-digit growth through 2029

    Cloud security and identity and access management tool purchases insulated the market from tariff-induced economic shocks, according to Forrester.

    By Aug. 19, 2025
  • View of Microsoft Romania headquarters in City Gate Towers on June 4, 2022, in Bucharest, Romania
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    Microsoft axes volume discounts for SaaS suites

    The move is intended to standardize pricing for online services, including Microsoft 365 and Dynamics 365, the company said Tuesday.

    By Updated Aug. 14, 2025
  • A worker organizes packages at a FedEx facility on December 21, 2022 in Houston, Texas.
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    FedEx appoints new tech chief

    Vishal Talwar will join the logistics giant Friday as EVP, chief digital and information officer and president of Dataworks.

    By Aug. 13, 2025
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    Opinion

    6 CIO goals on AI for the rest of 2025

    Tech leaders need to focus on unifying data structures, modernizing architectures and shaping governance ahead of agentic AI adoption.

    By Loren Absher • Aug. 11, 2025
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    ‘Big bang’ tech deployments fade amid optimization focus

    “Instead of 24- or 36-month projects, we’re talking six- to eight-week cycles,” Grant Thornton’s Tony Dinola said.

    By Alexei Alexis • Aug. 8, 2025
  • Businessman holds electronic tablet showing profit data, while businesswoman holds hard-copy report.
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    Cybersecurity budgets tighten as economic anxiety rises

    Uncertain tariff policies and fluctuating inflation rates are leading to stagnant or reduced budgets, according to an IANS Research report.

    By Alexei Alexis • Aug. 6, 2025
  • The Capital One Financial Corporation headquarters buildings in Tysons Corner, Virginia on Sept. 21, 2022.
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    Why Capital One’s software division created its own data security tool

    When the bank couldn’t find a commercially available tokenization software tool, it tapped its engineering team to build one.

    By Aug. 4, 2025
  • Microsoft CEO Satya Nadella speaks during an event celebrating the tech giant's 50th Anniversary on April 4, 2025 in Redmond, Washington.
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    Microsoft rebuked by UK regulators as cloud revenues soar

    Azure revenue increased 34% year over year to more than $75 billion in the last year, despite an ongoing capacity crunch, executives said Wednesday.

    By July 31, 2025
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    How 10 years of technology shifts transformed the CIO role

    CIO Dive began publishing its newsletter a decade ago this month. Here's an in-depth look at how this C-suite position has evolved.

    By July 31, 2025
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    Research shows LLMs can conduct sophisticated attacks without humans

    The project, launched by Carnegie Mellon in collaboration with Anthropic, simulated the 2017 Equifax data breach.

    By David Jones • July 30, 2025
  • The Oracle logo on a building at an the technology company's campus on March 10, 2025 in Redwood Shores, California.
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    PNC embeds commercial finance platform in Oracle Fusion ERP

    The bank’s cloud-based Pinacle Connect treasury management system automates transaction processes and breaks down data silos, the two companies said Tuesday.

    By July 29, 2025
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    Java licensing snafus cost millions, drive developers to open source

    More than 1 in 4 organizations spend between $100,000 and $500,000 in audit penalties annually, according to a joint study by Azul and the ITAM Forum.

    By July 21, 2025
  • A medical team takes a patient into the isolation ward in the emergency department of a full-service acute hospital facility.
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    Risk management, legacy tech pose major threats to healthcare sector

    Companies have improved their recovery processes and user controls but still lag in risk preparedness, according to a report from Fortified Health Security.

    By Eric Geller • July 16, 2025
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    Retail accelerates investments in generative AI

    The industry is also one of the leaders of AI agent and multiagent system adoption, according to a Capgemini report. 

    By Xanayra Marin-Lopez • July 11, 2025
  • Clorox bleach is seen at a Walmart Supercenter on Sept. 18, 2023 in Austin, Texas.
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    Brandon Bell via Getty Images
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    How 3 companies curb ERP overhaul risks

    Clorox, Ulta Beauty and McCormick are aiming to ease disruption from major tech upgrades through preparation and planning.

    By July 11, 2025
  • Two business men meeting and looking at financial data, charts and graphs on a digital tablet and a laptop computer. There are documents and paperwork on the table.
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    SaaS audit costs climb as tech stack visibility slides

    Nearly half of organizations report spending $1 million or more on software vendor reviews in the last three years, Flexera found.

    By July 2, 2025
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    Agentic AI deployment accelerates despite risks: KPMG

    The uptick comes as Gartner predicts that more than 40% of agentic AI projects will be canceled by the end of 2027.

    By Alexei Alexis • July 2, 2025
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    American Airlines CIO on redefining CX with tech

    On a recent podcast, Ganesh Jayaram discussed the carrier’s revamped app and self-service capabilities as it turns to AI to avoid missed connections.

    By Kristen Doerer • July 2, 2025
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    Senate strikes AI state law freeze as budget bill passes

    Following an initial compromise to shorten the moratorium, Sen. Marsha Blackburn led a successful repeal of the provision Tuesday morning.

    By July 1, 2025
  • An employee uses a handheld device to check inventory in a retail toy aisle.
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    Walmart’s latest AI feature aims to help associates overcome language barriers

    The retailer is updating its associate app to include real-time translation in 44 languages, alongside AI-driven task management.

    By Bryan Wassel • June 25, 2025