How tech chiefs gauge ROI on AI

Most IT leaders are finding real value in their AI initiatives, but their approach to measuring returns on spending varies.

By Clint Boulton • Feb. 18, 2026

TD Bank US head of AI weighs in on agents

Successful AI projects hinge on envisioning the full production environment where employees and customers will engage with the technology, Ted Paris said.

By Makenzie Holland • Feb. 18, 2026

Explore the Trendline➔

Top 5 stories from CIO Dive

Shifts in compute infrastructure, ongoing AI adoption plans and talent challenges ruled CIO priorities in the first half of the year.

By CIO Dive staff

Most finance chiefs expect larger IT budgets, ‘collapsing’ staff growth: Gartner

The banking, technology and healthcare sectors are seeing the biggest acceleration in tech spending, according to Gartner research.

By Alexei Alexis • Feb. 17, 2026

Unilever targets agentic AI with Google Cloud deal

The consumer goods company wants to build an AI-first foundation to transform operations, marketing and consumer engagement.

By Makenzie Holland • Feb. 17, 2026

What CIOs need to know about AIBOMs

AI bills of materials can help leaders gain clarity on how AI systems generate their output, easing compliance and regulation efforts as complexity rises.

By Jen A. Miller • Feb. 17, 2026

Demand for tech talent remains high as skills gaps widen

Only 7% of technology hiring managers feel confident in their ability to fill in-demand roles, according to a Robert Half report.

By Roberto Torres • Feb. 13, 2026

Ransomware attacks increase against IT and food sectors

Social engineering and zero-day vulnerability weaponization are getting faster and easier, two information sharing and analysis centers said in new reports.

By Eric Geller • Feb. 13, 2026

DXC fast-tracks adoption of AWS AI agent builder

The IT services and consulting firm is pressure-testing the Amazon Quick workspace internally as it stands up a client-focused practice.

By Matt Ashare • Feb. 13, 2026

IT industry sheds jobs again in January

IT sector jobs fell and unemployment rose, according to a CompTIA review of official data. But it also revealed some positive signals about what comes next.

By Roberto Torres • Feb. 12, 2026

Most CIOs regret AI vendor, platform decisions: report

IT leaders are also contending with widening governance gaps and rising use of shadow AI within enterprises, according to Dataiku. 

By Makenzie Holland • Feb. 12, 2026

Creatio targets banking sector with 6 pre-built AI agents

The set of tools seeks to boost revenue generation and operational efficiency as banks continue to deploy the technology in search of ROI.

By Makenzie Holland • Updated Feb. 12, 2026

AI is saving customer support teams time, survey finds

Other benefits include scaling support without growing headcount and reduced cost to serve, according to an Intercom survey.

By Bryan Wassel • Feb. 11, 2026

Marriott ‘actively investing’ in AI, reports progress on system migration

The company is working to overhaul three core tech systems, rolling out the updates to “a meaningful number” of hotels in 2026.

By Roberto Torres • Feb. 11, 2026

AI fueled massive surge in fraud losses last year, study finds

In a major shift in the threat landscape, AI fraud surpassed traditional fraud, according to Pindrop research.

By Alexei Alexis • Feb. 11, 2026

3 restaurant brands tap tech chiefs to scale operations

Chuck E. Cheese’s parent company and Freddy's Frozen Custard & Steakburgers added IT chiefs to their ranks in recent weeks.

By Roberto Torres • Feb. 10, 2026

Global sovereign cloud spend to increase 35.6% in 2026

Cloud customers will seek more local infrastructure options in an effort to retain full control of their data, according to Gartner.

By Makenzie Holland • Feb. 10, 2026

US banks wrestle with regulation amid rising AI spend

Despite the challenges, financial services firms in the U.S. lead their global counterparts in AI maturity, according to a Finastra report.

By Makenzie Holland • Feb. 10, 2026

Corporate workers lean on shadow AI to enhance speed

Senior corporate executives are willing to allow unsanctioned AI use, which could place company data at risk, according to a BlackFog report.

By David Jones • Feb. 9, 2026

Neoclouds capture growing AI workload traffic, Backblaze says

The provider saw sustained traffic growth to GPU specialists in Q4, signaling an ecosystem opportunity beyond hyperscale platforms.

By Kelly Teal • Feb. 9, 2026

Amazon adds $200B to AI spend blitz

“We’re monetizing capacity as fast as we can install it,” said CEO Andy Jassy. The company joins Google and Microsoft in escalating 2026 capital expenditures.

By Makenzie Holland • Feb. 6, 2026

CIOs lean into multiagent systems with customers in mind

Multiagent systems are emerging as a foundation for scalable AI, especially within customer experience, according to research from Databricks.

By Scarlett Evans • Feb. 6, 2026

UBS deploys AI programs to unlock efficiency

The financial services firm is seeing AI adoption increase across its operations, according to UBS Group CEO Sergio Ermotti.

By Makenzie Holland • Feb. 5, 2026

Google’s $185B bet on rising customer demand for AI

CEO Sundar Pichai said Wednesday the surge in CapEx spend will let the company set "an eye toward the future" amid a boom in cloud revenue.

By Roberto Torres • Feb. 5, 2026

Santander Bank tech chief takes on CIO role at USAA

After a leadership shakeup, Dan Griffiths will succeed Amala Duggirala, who is now Delta’s chief digital and technology officer.

By Nicole Laskowski • Feb. 5, 2026

IT leaders grapple with AI agent sprawl

Businesses are struggling to implement multiagent systems, leading to disconnected workflows and redundant automation, according to a report.

By Makenzie Holland • Feb. 5, 2026