The EU AI Act is here: What can CIOs expect?

The act took effect Thursday, but enforcement deadlines are spread out through 2027. The act could have a similar global influence to GDPR.

By Lindsey Wilkinson • Aug. 1, 2024

Delta grapples with $500M in CrowdStrike outage costs

Delta is rethinking how it sets up IT after its team manually reset 40,000 servers impacted by the outage, CEO Ed Bastian told CNBC Wednesday.

By Roberto Torres • July 31, 2024

Explore the Trendline➔

IT Upgrades

CIOs must help their businesses address maintenance needs while keeping an eye on future innovation.

By CIO Dive staff

Microsoft spends billions on infrastructure to relieve Azure capacity constraints

The hyperscaler is working with third-party data centers to satisfy AI demand, CFO Amy Hood said Tuesday.

By Matt Ashare • July 31, 2024

AI consumption to drive enterprise cloud spending spree

The research firm expects rapid advancement in AI technologies to double the market’s size by 2028.

By Matt Ashare • July 30, 2024

UK to scrutinize Google, Anthropic partnership

Regulators issued a call for public comments as they consider whether the AI startup and tech company’s close ties have lessened competition.

By Lindsey Wilkinson • July 30, 2024

Anthropic outperforms competitors in model accuracy, performance test

The startup's Claude 3.5 Sonnet beat 21 other models across short, medium and long context windows, according to generative AI company Galileo.

By Lindsey Wilkinson • July 29, 2024

Piloting success: the critical role of efficient contact centers to optimize airport operations

Contact centers are key for airport operations, ultimately enhancing the passenger experience.

By Jenifer Bond, Vice President of US Sled, Avaya • July 29, 2024

ServiceNow spots sales opportunities post-CrowdStrike outage

CEO Bill McDermott said instant visibility into disrupted systems in customer environments helped accelerate remediation efforts. 

By Lindsey Wilkinson • July 26, 2024

SysAdmins split on AI’s impact, but still want training

The technology is most often used in log analysis, troubleshooting and detecting and remediating incidents, admins told Action1.

By Lindsey Wilkinson • July 26, 2024

Google ties billions in revenue this year to generative AI

Alphabet CEO Sundar Pichai said underinvesting in the technology is a larger risk than overinvesting, as vendors pour resources into developing chips, models and infrastructure. 

By Lindsey Wilkinson • July 24, 2024

Only 6% of organizations have held off on generative AI, Capgemini says

AI maturity varies, but IT, risk management and logistics were the most common adoption routes, according to the survey. 

By Lindsey Wilkinson • July 23, 2024

Widespread adoption still elusive for generative AI tools in ERP

Executives are grappling with pending software updates and the technology’s relative novelty.

By Jen A. Miller • July 22, 2024

Legacy tech upgrades cost the average business nearly $3M last year

Maintenance costs, impacts on the data stack and AI ambitions are pushing companies to modernize, a SnapLogic survey found.

By Lindsey Wilkinson • July 19, 2024

As IT costs mount, CIOs want hybrid cloud with better connectivity

Colocation data centers bridge the gap between cloud and on-prem but bring interoperability challenges, according to a CoreSite report.

By Matt Ashare • July 19, 2024

Salesforce launches customer-facing generative AI assistant

Einstein Service Agent can better interpret customer context and autonomously determine the next best action.

By Bryan Wassel • July 18, 2024

OpenAI unveils GPT-4o mini, a cost-efficient model

The company said its mini model is more than 60% cheaper than GPT-3.5 Turbo. Smaller models have spread as organizations look to trim generative AI costs.

By Lindsey Wilkinson • July 18, 2024

How CIOs set the pace of generative AI adoption

Moving too slowly can give competitors the advantage, but rapid deployment brings its own set of challenges. 

By Lindsey Wilkinson • July 18, 2024

Data center building boom fuels global IT spend growth

As hyperscalers pour billions into infrastructure, enterprises are investing in generative AI capabilities, driving up tech spending across categories.

By Matt Ashare • July 17, 2024

Ralph Lauren hires Levi’s exec as new tech chief

Christopher Conrad is taking over as chief digital and technology officer ahead of Janet Sherlock’s upcoming retirement.

By Lindsey Wilkinson • July 16, 2024

UK regulators scrutinize Microsoft’s hiring of Inflection CEO, staff

An inquiry will assess whether the vendor's move to hire Inflection's leaders and staff impacts market competitiveness.

By Roberto Torres • July 16, 2024

PwC adds chief AI officer to C-suite as implementation rolls forward

The professional services firm appointed Dan Priest to lead the U.S. firm’s AI journey and serve customers on the same path. 

By Lindsey Wilkinson • July 16, 2024

SAP soups up cloud migration package with expense tracking and sales tools

The enterprise software provider added Sales Cloud and Concur Expense to the GROW with SAP migration incentive program Monday.

By Matt Ashare • July 15, 2024

Not ready for AI: Enterprises grapple with data, infrastructure gaps

Businesses need better security, quality and flexibility from their data foundations to meet generative AI goals, a Hitachi Vantara report found.

By Lindsey Wilkinson • July 12, 2024

CIOs resist vendor-led AI hype, seeking out transparency

As vendors fuel a sense of urgency on AI adoption, CIOs turn to risk mitigation frameworks to clear the smoke.

By Lindsey Wilkinson • July 12, 2024

AWS unveils generative AI app development feature in Amazon Q

Amazon Q Apps can turn natural language prompts into applications, the company said. 

By Lindsey Wilkinson • July 11, 2024