Gartner's strategic tech trends for 2021 turn pragmatic

Conversations with technology leaders are much more focused on the tactical this year, according to Brian Burke, research VP at Gartner.

By Naomi Eide • Oct. 19, 2020

Pandemic highlighted how messy data sharing is, Mastercard exec says

More evolved techniques around data governance will need to rise to the challenges ahead, said Mastercard Chief Data Officer JoAnn Stonier.

By Roberto Torres • Oct. 16, 2020

Telecom deploys AI to balance customer service supply and demand

Pairing customer service demand with technician availability requires access to the right data sets.

By Roberto Torres • Oct. 15, 2020

Retail adopts smarter technology as industry relearns operations

Technology changes accelerated by the pandemic have staying power, as tech execs in the retail space focus on the technology that sustains operations amid pivotal change.

By Roberto Torres • Oct. 12, 2020

H&M wants to democratize AI with reusable components

The next step for H&M is deploying machine learning component libraries as retail dives deeper into digital.

By Roberto Torres • Oct. 6, 2020

BMO Financial found AI success with a cash flow predictor. Now it wants to scale

Heads of IT will explore how AI can lead to new revenue streams as the technology expands its reach through the organizations in the year ahead.

By Roberto Torres • Oct. 5, 2020

Why should anyone trust AI?

Artificial intelligence holds great potential for economic recovery if business leaders use it responsibly, Mastercard's Ed McLaughlin writes. 

By Ed McLaughlin • Oct. 2, 2020

Pandemic pushes enterprise laggards to automate

Scaling and employee satisfaction drive IT heads to the technology, said Alan Hester, president of Nividous Software Solutions.

By Roberto Torres • Sept. 25, 2020

The profile of the chief data officer rose in the pandemic

From tracking consumption patterns to data health checks on existing systems, companies with a chief data officer in the C-suite relied on their leadership to push past disruption and support operations.

By Roberto Torres • Aug. 20, 2020

In Gartner's 2020 Hype Cycle, explainable AI leaps ahead

The annual report shows AI is "dominating and becoming pervasive in all the technology that we're using," said Gartner Research VP Brian Burke.

By Roberto Torres • Aug. 18, 2020

Shifts in customer, employee behavior driving automation budget growth

As users demand efficiency from businesses, a quarter of executives plan to boost automation budgets by at least 10%, according to a study.

By Roberto Torres • July 17, 2020

How to hang on to AI's advantage

As AI advances its mainstream enterprise presence, leaders must look into cloud-based AI and modernized data structure to retain competitiveness.

By Roberto Torres • July 16, 2020

C-suite leading AI projects as companies accelerate strategies

Though IT spend is expected to contract this year, executives aren't letting off the gas on their AI strategy.

By Roberto Torres • June 24, 2020

Gartner: Three-quarters of enterprises will 'operationalize' AI by 2024

COVID-19 drove the need for accurate, speedy insights into the inner workings of all businesses.

By Roberto Torres • June 22, 2020

AI job post growth slowed in the pandemic, LinkedIn says

When normalized against trends in overall job postings, AI and ML jobs still grew 8.3% year-over-year, indicating the setback may be temporary.

By Roberto Torres • June 16, 2020

Companies retrain machine learning models with pandemic in mind

Organizations can infuse empathy into their automation strategies, taking economic and health hardship into account.

By Roberto Torres • June 11, 2020

Pandemic increased automation appetite, but adoption hurdles await

For its next act, automation technology needs to prove it can help businesses quickly and sustainably adapt to sudden market changes.

By Roberto Torres • June 10, 2020

CX in the time of social distancing: 4 ways self-service can help

It's time to drastically reimagine how we engage with customers in this new COVID-19 reality. Self-service is one tactic contact centers can utilize.

May 20, 2020

As FTC query looms, a look at big tech's largest AI acquisitions

Google, Facebook and Apple have the most AI acquisitions with undisclosed financial terms.

By Samantha Schwartz • Feb. 18, 2020

IBM bets on blockchain to leverage cloud revenue

Blockchain application structure naturally gravitates to the cloud, said Jerry Cuomo, VP of blockchain technologies at IBM Blockchain.

By Roberto Torres • Feb. 12, 2020

Tech leaders issue calls for AI oversight. Where should government begin?

Habitually late to catch up with technology, legislators are called to haste by tech leaders. But general AI regulation might prove to be a difficult task.

By Roberto Torres • Jan. 30, 2020

AI acquisitions hit record numbers in 2019 as consolidation wave grows

In a scarce AI talent market, vendors target startups to grow AI skills and solutions in their workforce.

By Roberto Torres • Jan. 24, 2020

After CEOs, CIOs are the oldest members of the C-suite

CIOs trail CEOs as the oldest member of the C-suite, but the average age of technology executives has jumped since 2017.

By Roberto Torres • Jan. 22, 2020

At Davos, tech leaders call for AI regulation

Leaders from Microsoft and Google called for AI regulation, though both disagree on the EU's proposed moratorium on facial recognition. IBM launched a policy group to help shape regulation.

By Roberto Torres • Jan. 22, 2020

The state of AI across 5 industries

Business leaders expect financial and operational upside to artificial intelligence. But motivations aren't the same in every industry.

By Roberto Torres • Jan. 17, 2020