Zoom acquires Five9 in $14.7B customer service tech play

Following a boom year in adoption and finances, Zoom's largest acquisition to date gives the company an additional tool in its enterprise strategy.

By Roberto Torres • July 19, 2021

Software engineers suffer from technical debt, too

Technical debt erodes the productivity of a software development team, calling on engineers to repair the quick fixes of the past.

By Roberto Torres • July 13, 2021

Explore the Trendline➔

Top 5 stories from CIO Dive

Shifts in compute infrastructure, ongoing AI adoption plans and talent challenges ruled CIO priorities in the first half of the year.

By CIO Dive staff

Microsoft takes aim at hybrid world with Windows 11

The next operating system from Microsoft is an iterative step after Windows 10, one that adapts to a hybrid workforce and counters context-switching hangups.

By Roberto Torres • Updated Aug. 31, 2021

Drain of app switching: Why employees lose 5 hours per week

Seven in 10 employees say there's room for improvement in how technology aids work processes, a survey from Qatalog shows.

By Roberto Torres • June 18, 2021

How technical debt piles up

With engineer turnover and a growing number of languages and frameworks, organizations can end up with a soaring IT backlog.

By Roberto Torres • June 16, 2021

What's impeding software engineering?

Bloated meeting schedules can crimp an engineer's bandwidth. But quality software depends on having sufficient insight from the rest of the organization.

By Roberto Torres • June 4, 2021

To scale low code, make software development a reflex

Low code is one way to increase digitization in a business, but leaders face a skills shortages on their way to enterprisewide adoption.

By Roberto Torres • June 3, 2021

Revenue, marketing execs trail C-suite in grasping technology upside

There's room for improvement in C-suite awareness of the link between upgrading technology and growing the bottom line.

By Roberto Torres • June 1, 2021

Why do cloud migrations fail?

90% of CIOs have experienced failed cloud migration projects, with 74% of companies moving applications back on-premises. Why are the migrations failing?

June 1, 2021

IT still does most low code work, report finds

Billed as a technology to take complexity out of coding, current tools require an aptitude for software development.

By Roberto Torres • May 26, 2021

Target, Duke Energy decode their innovation formulas

Feedback loops between IT and other teams can trigger new ideas, helping businesses adapt to market pressures — and even identify revenue streams.

By Roberto Torres • May 24, 2021

Innovating Accenture's enterprise system for insight, agility and efficiency

Accenture is a beacon of innovation in SAP technologies, demonstrating to its clients the value that results when technology meets human ingenuity.

May 17, 2021

Collaboration breakdowns hurt transformation, security

The companies that succeeded at pivoting to remote work, and managing the associated IT and cybersecurity challenges, were those that enabled cross-functional teams.

By Roberto Torres • May 5, 2021

3 tactics to advance innovation through engineering culture

Software engineering marries art and science. Showing love for the technology means knowing when to scrap a project.

By Roberto Torres • April 26, 2021

What's causing your app delivery delays?

Interested in developing applications really fast? Separate Your IT Team from the Pack

By Forsyth Alexander • April 26, 2021

How to perform a security assessment for hybrid work in 3 steps

Conducting an assessment is an essential step to strengthening your security in the era of hybrid work. Using the framework in this post will help you identify and prioritize critical improvements. Just as important, it’ll align your cross-functional team on the work it needs to do to keep your company safe and secure.

April 19, 2021

Enterprise voice: Speech-to-text inches into business tool kit

Microsoft's $19.7 billion acquisition of Nuance Communications brings to the forefront a bigger question on where enterprise sees voice and speech headed.

By Roberto Torres • April 14, 2021

VPN security falls short as demand increases for remote workforce at scale

Despite repeated warnings, enterprise customers have fallen behind on patching and upgrades as internal productivity needs take priority. 

By David Jones • April 7, 2021

SCOTUS: Code copying is fair use, as long as it's 'transformative'

In a 6-2 decision, the Supreme Court sided with Google on its use of 11,500 lines of code from Java SE to build the Android platform.

By Katie Malone • April 5, 2021

SaaS data, critical to workflow, lost in user shuffle

Data loss can wipe out the benefits of a connected business, a risk calling tech executives to put data safeguards in place. 

By Roberto Torres • March 30, 2021

Flaw in Slack email replacement feature shows communication blind spot

When building bridges across organizations, vendors must grapple with safety concerns, messaging overload and the challenges of interoperability.

By Roberto Torres • March 29, 2021

With extra funds, CIOs gear up to secure networks, optimize for the cloud

IT decision-makers spent 2020 adapting their IT stacks to new ways of operating. That work is far from over.

By Roberto Torres • March 24, 2021

Developers blame testing and quality assurance for delayed deployments

Better tools to detect and fix code errors would speed up deployments, according to a Rollbar report.

By Katie Malone • March 24, 2021

Communication tech takes up 80% of workday: report

The post-2020 tech stack responds to a more connected worker, relying on cloud-based applications to collaborate across the organization.

By Roberto Torres • March 22, 2021

IT builds guardrails around low code as other units embrace the tech

Low code helped the enterprise with quick digital transformation last year. It could become the "new normal" of software development.

By Katie Malone • March 8, 2021