Zoom's hardware push makes it an at-home fixture

As companies are adjusting their IT spend in real time, all cloud-based communication platforms-turned-hardware solutions have to prove their value during a recession.

By Samantha Schwartz • July 17, 2020

Microsoft Teams fights meeting fatigue, seats employees in virtual conference room

Together Mode uses AI segmentation to place meeting participants in a single location, such as a conference room, classroom or cafe.

By Samantha Schwartz • July 8, 2020

Explore the Trendline➔

Top 5 stories from CIO Dive

Shifts in enterprise software use, ongoing generative AI adoption plans and budget pressures ruled CIO priorities in the first half of the year.

By CIO Dive staff

Slack vs. Teams: What will stick after COVID-19?

CIOs didn't have time to perform bake-offs between productivity tools. As a result, departments will cease adopting different solutions based on preference. 

By Samantha Schwartz • July 8, 2020

The new software priorities of 2020

A reckoning on how to quickly provide value to customers placed software budgets under scrutiny.

By Roberto Torres • July 6, 2020

NetApp investing in go-to-market engine despite uncertainty

The cloud data services company is reallocating its resources to bolster its sales ranks and grow market share. 

By Robert Freedman • July 2, 2020

AWS dips into no-code. Can it reach critical mass?

The company hopes the new product will give mid-management users an avenue to build apps quickly. But the solution lacks heft and must overcome usability hurdles as it enters a maturing space, analysts say.

By Roberto Torres • June 29, 2020

First came communication platform adoption. Now it's time for strategy

Between technology vision and employee demand, CIOs are confronted with a new challenge: preserving employee well-being. 

By Samantha Schwartz • June 26, 2020

Slack Connect opens channel-based communication to outside companies

The function is "designed to replace email," as it extends the platform's primary internal use cases outside of a business.

By Samantha Schwartz • June 24, 2020

Following scrutiny, Zoom enables end-to-end encryption to all users

Available as technical preview, the feature uses 256-bit AES-GCM encryption, the same encryption used by default in meetings.

By Samantha Schwartz • Updated Oct. 27, 2020

Pandemic increased automation appetite, but adoption hurdles await

For its next act, automation technology needs to prove it can help businesses quickly and sustainably adapt to sudden market changes.

By Roberto Torres • June 10, 2020

3 technology cost management tips

Hope emerges but a recession requires eagle-eye audits and justification of technology use.

By Naomi Eide • June 10, 2020

Developers are working at 4 a.m. — what could go wrong?

Off-hour development could result in misconfigurations, especially if developers are trying to balance watching their children and constant instant messaging alerts.

By Samantha Schwartz • June 8, 2020

Increasing agility and efficiency with IT Process Automation

Automation helps drive efficiency, deliver value faster, and solve IT and business workflow challenges. Here are four core areas to automate your IT processes.

June 4, 2020

Managers, site reliability specialists the top-earning software roles

Engineering talent pool continues to have diversity gaps, even as industries clamor for more tech talent.

By Roberto Torres • June 1, 2020

Distributed software engineering teams lean on classic tools: collaboration and agile

Building software in quick bursts with constant communication, leaders help their teams sustain their pace of work.

By Roberto Torres • May 29, 2020

3 ways CIOs can utilize low-code platforms to adapt to the 'new normal'

Learn more about how low-code can enable your business in this new normal while allowing you to reach your digital transformation goals. 

By Jay Jamison, chief product and technology officer, Quick Base • May 26, 2020

CX in the time of social distancing: 4 ways self-service can help

It's time to drastically reimagine how we engage with customers in this new COVID-19 reality. Self-service is one tactic contact centers can utilize.

May 20, 2020

Zoom security issues place spotlight on other video platforms' privacy troubles

On Tuesday Cisco issued a clarification regarding its Webex privacy policy. 

By Samantha Schwartz • May 13, 2020

Microsoft creates way out of reply-all black hole

An Office 365 filter will kick in once it detects 10 reply-all emails hitting 5,000 or more inboxes within an hour. After the threshold is met, it will block the thread for the next four hours. 

By Roberto Torres • May 12, 2020

3 tech leaders on using tools to support pivot to remote

Managers relied on overcommunication and planning to adapt to the new normal, using tech platforms like videoconferencing tools to support their operations and staff.

By Roberto Torres • May 11, 2020

Customer support, accounting drive SMB software spend amid pandemic

For these businesses, an IT backbone will become crucial for long term survival as they respond to changes in demand. 

By Roberto Torres • May 7, 2020

Hasty Office 365 deployments wrought with security configuration holes

With work from home orders, companies rushed cloud-based collaboration service deployments. They could undermine any existing Office 365 security strategy, CISA warns.

By Samantha Schwartz • May 1, 2020

Google flexes in collaboration market, makes Meet free for all

Google's free version provides an alternative to Zoom (and its security woes), while feeding the the G Suite machine.

By Samantha Schwartz • April 29, 2020

Coca-Cola taps Microsoft for 5-year multicloud, software deal

The soft drink maker plans to use Microsoft technology to replace previously disparate and fragmented systems. 

By Roberto Torres • April 28, 2020

Coronavirus pushes 46% of SMBs to defer or cut software spend

Though businesses prepare to shrink their IT spend, an economic contraction can provide an opportunity to assess where software can boost productivity.

By Roberto Torres • April 23, 2020