Customer engagement key metric for SaaS companies, CFO says

SaaS companies rely on recurring revenue for growth. That's only achievable when customers are satisfied.

By Robert Freedman • Aug. 30, 2019

Video conferencing makes employees feel more included, report says

Professionals believe companies that use video communication are better at collaboration, according to a survey by video conferencing company Lifesize. 

By Samantha Schwartz • Aug. 28, 2019

Explore the Trendline➔

Top 5 stories from CIO Dive

Ongoing AI adoption efforts and the evolution of the executive scope ruled CIO priorities in the first half of the year.

By CIO Dive staff

Google delays Hangouts consolidation, as Teams and Slack try to narrow market

Google shares a lot of the same strengths as Microsoft in terms of holistic collaboration offering, strengthened by more than five million paying G Suite business customers.

By Samantha Schwartz • Aug. 22, 2019

How Zoom became one of this year's biggest tech IPOs

CFO Kelly Steckelberg discusses how she organized operations to support sales and product development, leading to a successful public debut.

By Robert Freedman • Aug. 16, 2019

WeWork IPO hints at underlying enterprise tech play

The company has "experience technology," which includes calendar integrations, room booking apps and guest registration kiosks.

By Naomi Eide • Aug. 15, 2019

Broadcom banks on software-defined future with Symantec buy

Broadcom will weave Symantec's enterprise business into its expansive portfolio, as it makes the transition from a hardware- to a software-focused provider.

By Naomi Eide • Aug. 13, 2019

Amid SaaS thirst, vendors grapple with how to monetize software

Subscription models can lower the barriers of entry for tech adoption. For vendors, the rise of automation could make things more complex.

By Roberto Torres • Aug. 13, 2019

Zoom's rise carving market share from Microsoft, Cisco

The newcomer is "actually displacing some of these other giant vendors," Gartner's Tom Eagle told CIO Dive.

By Samantha Schwartz • Aug. 9, 2019

Western Digital's roadmap to merging 3 distinct technology stacks

The company began the daunting task of technology rationalization planning around 2015 and broke the effort into chunks. First up: collaboration and communication. 

By Naomi Eide • Aug. 8, 2019

3 trends shaping the business intelligence market

BI market consolidation highlights emerging trends: Data analytics is more ingrained in daily workflows, connects with more SaaS platforms and runs on more modern infrastructure.

By Roberto Torres • Aug. 7, 2019

Slack adopts 'disasterpiece theater' strategy for running uptime exercises

While Slack is confident in its foundational infrastructure, it recognizes "luck" is not a viable strategy as the platform expands, the company said.

By Samantha Schwartz • Aug. 2, 2019

Salesforce must convince industries it can be a unifying tool

The Tableau acquisition, completed Thursday, signals an expansion of Salesforce's data analytics strengths. But in the bigger digital transformation market, it faces fierce competition.

By Roberto Torres • Aug. 1, 2019

Microsoft will shutter Skype for Business Online in 2021, making Teams its heir

The company will spend the next two years adding integration capabilities to Teams as it looks to convince existing users to migrate.

By Roberto Torres • July 31, 2019

Starbucks' digital strategy is working. Now it wants to dive deeper

With $6.8 billion in revenue during the last quarter and its stock price at an all-time high, Starbucks is already banking on its digital strategy.

By Roberto Torres • July 26, 2019

Furniture retailer Aaron's found application nimbleness through centralization

By 2020, the retailer expects to finish a service-oriented architecture that assumes a centralized view of the customer and all transactions.

By Samantha Schwartz • July 25, 2019

Research indicates Teams' rise and Slack's fall while other players vie in the background

"Teams is Slack, so why buy Slack?" asked Thomas DelVecchio, founder and CEO of ETR. 

By Samantha Schwartz • July 23, 2019

Microsoft Teams daily users surpass 13M, but don't count out Slack

At 10 million daily users, Slack is a vendor-neutral tool that makes integrations simple and vendor lock-in less of a concern.

By Samantha Schwartz • July 12, 2019

4 years of CIO Dive: All the trends we watched

Obsessive focus on digital transformation and next-generation technology is ubiquitous across sectors. And the CIO influence has grown.

By Naomi Eide • July 3, 2019

Cloud database management grows as on-prem 'Stockholm Syndrome' persists

Gartner expects the future of on-premise DBMS — IBM, Teradata, SAP HANA and​ Yellowbrick — to be "limited."

By Samantha Schwartz • July 2, 2019

Microsoft leads SaaS market, but others grab a slice

Salesforce, Adobe, SAP and Oracle round out the top five SaaS vendors, though Salesforce had the lowest growth rate.

By Samantha Schwartz • July 1, 2019

Slack reports 'degraded service' a week after NYSE debut

The interruption has caused issues with messaging, posts, calls, apps/integrations, connections, link previews, notifications, search and organization administration.

By Samantha Schwartz • June 28, 2019

Amazon granted patent for 'surveillance as a service' tech

The technology would allow Amazon to survey geofenced areas using drones to monitor homeowners' property.

By Jason Plautz • June 25, 2019

A clear winner in Slack's war against email? There isn't one

A chorus of companies have given email a timeline. But because of the cockroach nature of it, deadlines pass, and email is still alive and well.

By Samantha Schwartz • June 25, 2019

It doesn't matter that Microsoft banned employees from using Slack, says analyst

Enterprises have long had issues with employees self-remedying workplace productivity woes with the use of AOL, Yahoo and MSN instant messenger. 

By Samantha Schwartz • June 24, 2019

Cybersecurity issues bog down half of M&A deals

Seven in 10 decision makers say data breaches are an immediate deal-breaker when evaluating mergers or acquisitions.

By Roberto Torres • June 24, 2019