Even with AI, human touch remains essential in customer service

Though customers are comfortable with agents using AI to speed up inquires, they still want to talk to live humans, research found.

By Bryan Wassel • Jan. 5, 2024

Enterprise tech buyers prize efficiency, productivity gains

While immediate business value is a priority, organizations also want vendors to provide implementation expertise, according to Forrester.

By Matt Ashare • Jan. 4, 2024

Explore the Trendline➔

CIO Priorities

Companies task their CIOs with balancing the company’s economic and operational needs as they enable technology throughout the business.

By CIO Dive staff

Should CIOs worry about the GPU shortage?

Chipmakers, hyperscalers and other IT providers are rushing to deliver the processors enterprises need for generative AI initiatives.

By Matt Ashare • Jan. 4, 2024

Xerox to trim 15% of workforce in restructuring effort

The IT firm will cut its headcount by roughly 3,000 workers in the first quarter as it rolls out a new operating model.

By Roberto Torres • Jan. 3, 2024

Data privacy risks stall AI adoption in corporate finance

Despite concerns, most leaders expect generative AI to become a core component of financial processes, according to a OneStream poll.

By Alexei Alexis • Jan. 3, 2024

Employees turn to generative AI for research, data analysis as 2024 kicks off

With broad enterprise adoption still in the early stages, the technology is finding its way into daily workflows.

By Lindsey Wilkinson • Jan. 2, 2024

7 CIO storylines to watch in 2024

Cloud, AI and tech talent will keep IT leaders on their toes as the year advances.

By Roberto Torres • Jan. 2, 2024

Industry clouds set for slow start in the new year: Forrester

Cost and lack of clear path to ROI to hinder adoption in 2024, according to the analyst firm’s research.

By Matt Ashare • Dec. 21, 2023

Rite Aid banned from use of facial recognition tech for 5 years

The company’s “reckless” use of the technology harmed customers, the FTC said in a court case settlement.

By Nate Delesline III • Dec. 20, 2023

3 steps to proactive IT cost optimization

CIOs should create an action plan to track costs, looking for significant opportunities for savings in order to fund transformation.

By David McIntire and Pieter Pottie • Dec. 20, 2023

How Capital One, Arvest Bank keep cloud costs under control

Industry best practices, tools and data hygiene help the two organizations get clarity on total cost of ownership.

By Roberto Torres • Dec. 20, 2023

Cloud, IT architecture top list of highest-paying tech jobs

Skill gaps led companies to pay a premium for top tech talent, increasing the average annual salary by $20,000 this year.

By Lindsey Wilkinson • Dec. 19, 2023

Accenture’s AI business booms as enterprises shift to deployment mode

“2023 was a year of generative AI experimentation,” CEO Julie Sweet said Tuesday. “We are now focusing on helping our clients in 2024 realize value at scale.”

By Matt Ashare • Dec. 19, 2023

What the SEC weighed as it finalized its cyber disclosure rules

Compliance costs and a company’s need to remediate security incidents shaped the SEC’s final guidance.

By David Jones • Dec. 19, 2023

Intel infuses PCs with AI chips as enterprise refresh rush nears

The chipmaker’s Core Ultra mobile processors will power more than 230 PC models from Dell, Lenovo, Microsoft and others.

By Matt Ashare • Dec. 18, 2023

AI implementation reshapes roles, sought-after skills

CIOs and CTOs expect AI use to broaden data analytics access, but tech leaders still have concerns about related risks, according to Dynatrace research.

By Lindsey Wilkinson • Dec. 18, 2023

Gartner elevates Oracle in annual hyperscaler assessment

The company joined AWS, Microsoft and Google Cloud as a leading provider in the analyst firm’s annual review of strategic cloud platform service vendors.

By Matt Ashare • Dec. 18, 2023

Wingstop names CIO

Chris Fallon joins the restaurant chain as it prepares to roll out a $50 million in-house technology platform.

By Aneurin Canham-Clyne • Dec. 15, 2023

CIO most likely chief to be external hire: report

The trend suggests a desire to bring outside perspectives into the tech suite as transformation unfolds, according to executive search firm Spencer Stuart.

By Roberto Torres • Dec. 15, 2023

Employees, anxious about AI, blame a lack of guidance

Workers worry about not knowing how to use AI ethically, according to EY research.

By Laurel Kalser • Dec. 15, 2023

Enterprise cloud aspirations hindered by buyer’s remorse

Most organizations are saddled with second thoughts about their primary hyperscaler contract as adoptions proceed.

By Matt Ashare • Dec. 14, 2023

Salesforce to let Einstein Copilot chomp on unstructured data

The company announced a slate of generative AI updates aimed at easing the data constraints that often hinder deployment.

By Roberto Torres • Dec. 14, 2023

3 keys to acing talent strategies in the new year

Increased competition, skills gaps and work location preferences will shape talent sourcing in 2024, experts said during a CIO Dive live event last week.

By Lindsey Wilkinson • Dec. 13, 2023

Kaiser Permanente, Novant Health to cut IT jobs

The healthcare systems are the downsize tech units this year as they navigate thin operating margins fueled by inflation and prolonged staffing shortages.

By Susanna Vogel • Dec. 13, 2023

Which states had the highest tech salaries this year?

As return-to-office efforts intensify, more coastal states claimed top IT wages this year, according to Skillsoft research. 

By Lindsey Wilkinson • Dec. 12, 2023