AI agents will be ‘gatekeepers of loyalty’ in hospitality: study

The rise of agentic systems could shift customer loyalty toward algorithms, not hotel brands, according to Florida Atlantic University researchers.

By Noelle Mateer • Sept. 16, 2025

Macy’s bets on automation to drive retail revival

The retailer is moving workloads to the cloud, simplifying IT operations and adding AI to processes, executives said during an industry conference.

By Lindsey Wilkinson • Sept. 16, 2025

Explore the Trendline➔

Automation

In search of productivity gains, IT leaders are making automation their top priority. But successful enterprise AI deployments depend on access to the right data sets.

By CIO Dive staff

Mainframe skills gain traction with younger techies

Millennials make up more than half of the mainframe workforce as generative AI workloads proliferate on the platform, according to a BMC study.

By Matt Ashare • Sept. 16, 2025

Gartner predicts Fortune 500 companies won’t eliminate human agents anytime soon

“Do we think there will be fewer agents? Yes. But a fully agentless future is not going to happen,” Gartner’s Kathy Ross said.

By Kristen Doerer • Sept. 15, 2025

Enterprises continue to hit generative AI roadblocks

The AI conversation might have shifted from generative to agentic, but companies are still grappling with model and workforce obstacles, according to an ABBYY survey.

By Lindsey Wilkinson • Sept. 15, 2025

How to write an AI ethics policy for the workplace

One expert emphasized flexibility, saying, “A static AI policy will be outdated before the ink dries.”

By Caroline Colvin • Sept. 15, 2025

Forrester study shows why IT is key to building trust and scaling AI

New Forrester study of over 400 IT leaders finds they’re best positioned to lead AI orchestration.

By Brad Rumph, Field CTO, Tines • Sept. 15, 2025

Kroger plans acceleration of AI efforts

The grocer is using the technology to operate more efficiently, improve customer experience and boost sales.

By Lindsey Wilkinson • Sept. 12, 2025

State Farm recruits Yum Brands digital chief

The insurer appointed Joe Park as EVP and chief digital and information officer Wednesday.

By Matt Ashare • Sept. 12, 2025

5 tech executive insights on the future of cloud

Generative AI is broadening the cloud customer base beyond IT as enterprise adoption efforts accelerate, executives said Tuesday at a Goldman Sachs conference.

By Matt Ashare • Sept. 12, 2025

Sen. Cruz proposes ‘light-touch’ AI policy framework

The draft of the bill proposes a waiver program to let developers test and launch AI tools without being subject to federal regulation.

By Lindsey Wilkinson • Sept. 11, 2025

Oracle trumpets $6M private data center amid AI spending blitz

The company added $10 billion to its capital investment plans for the fiscal year, reaching $35 billion, CEO Safra Catz said Tuesday.

By Matt Ashare • Sept. 10, 2025

HP sees earlier than expected spike in AI PC shipments

“We see CIOs making that decision to refresh their installed base with AI PCs because they don't want to be outdated in a year or two,” CFO Karen Parkhill said Monday.

By Matt Ashare • Sept. 9, 2025

Banks seek to reconcile AI governance gaps

Financial sector IT leaders struggle to reduce adoption risks and strengthen governance, according to a FICO and Corinium Global Intelligence study.

By Matt Ashare • Sept. 8, 2025

Developer reliance on AI worries IT leaders

Technology decision-makers are focusing on governance and oversight as coding tools gain ground, according to a Canva survey.

By Lindsey Wilkinson • Sept. 8, 2025

AI SREs: Separating hype from reality

“AI SRE” should not mean a chatbot guessing its way through your telemetry.

By Yotam Yemini, CEO, Causely • Sept. 8, 2025

LLMs will impress you. Trusted data will protect you.

AI projects succeed or fail based on the quality of the data that powers them.

By Ansh Kanwar, Chief Product Officer, Reltio • Sept. 8, 2025

Why eSIMs should be part of your digital transformation strategy

Explore why eSIMs are essential for digital transformation: automated deployment, cost control, enhanced security and sustainable mobile connectivity.

Sept. 8, 2025

Tech unemployment rises despite job growth

While employers added a quarter million tech jobs in August, unemployment rose for the second consecutive month, according to CompTIA. 

By Roberto Torres • Sept. 5, 2025

Walmart taps OpenAI for employee training

The mass retailer will debut an AI certification course for employees next year through a partnership with the company behind ChatGPT.

By Dani James • Sept. 5, 2025

How AI can mitigate legacy tech troubles

Companies have found success with AI-assisted data migration and code refactoring, according to West Monroe's Christina Powers.

By Lindsey Wilkinson • Sept. 5, 2025

Salesforce banks on AI deals as customers move past pilot stage

The vendor doubled the number of paying customers for its agentic AI platform in six months, executives said during a Wednesday earnings call. 

By Roberto Torres • Sept. 4, 2025

Dell, HPE reap revenue gains from AI server demand surge

“We have shipped more AI servers in the first half of this year than all of last,” Dell COO Jeff Clarke said during an earnings call last week.

By Matt Ashare • Sept. 4, 2025

Marriott checks out AI agents amid technology transformation

The multinational hospitality giant is building a model-agnostic chassis featuring an agentic layer.

By Lindsey Wilkinson • Sept. 4, 2025

Data security gaps stymy enterprise AI plans

Nearly three-quarters of CIOs and CISOs see information complexity as an adoption roadblock, according to a Ponemon Institute study commissioned by OpenText.

By Matt Ashare • Sept. 3, 2025