CFO, CIO partnership key to bridge tech, talent gap: Workday

Finance chiefs are more frequently working in tandem with CIOs to shape how their company leverages technology, Workday’s Terrance Wampler said.

By Grace Noto • Aug. 9, 2024

UK regulators add Amazon, Anthropic partnership to growing inquiry list

The Competition and Markets Authority continues to scrutinize big tech partnerships with AI startups. The agency has also probed deals involving Microsoft, OpenAI, Inflection AI and Google.

By Lindsey Wilkinson • Aug. 8, 2024

How to avoid ‘death-by-ROI’ in data and analytics

Effective leaders connect value assessments to company goals, blurring the boundaries between data estates and the processes they support.

By Brian Foster • Aug. 8, 2024

KFC, Taco Bell parent company expands AI efforts amid broader transformation

“We believe we are still only scratching the surface of the full value creation potential of our capabilities,” Yum Brands CFO Chris Turner said Tuesday.

By Lindsey Wilkinson • Aug. 7, 2024

S&P Global taps Accenture to upskill 35K employees in AI

The comprehensive learning program will roll out later this month to all of the financial data company’s employees as part of a broader strategic collaboration. 

By Lindsey Wilkinson • Aug. 6, 2024

Big tech banks on AI boom as infrastructure spending heads for trillion-dollar mark

“While we're investing a significant amount in the AI space and in infrastructure, we would like to have more capacity than we already have today,” Amazon CEO Andy Jassy said.

By Matt Ashare • Aug. 5, 2024

AWS retains heavyweight title in cloud infrastructure

Despite the steady advance of Microsoft Azure, Amazon’s massive cloud division captured nearly 40% of the IaaS market last year, Gartner said.

By Matt Ashare • Aug. 1, 2024

Meta, vying for enterprise spend, pitches Llama’s future as a business agent

AI agents could interact with enterprise employees and customers to assist with purchases and accelerate issue resolution, CEO Mark Zuckerberg said.

By Lindsey Wilkinson • Aug. 1, 2024

The EU AI Act is here: What can CIOs expect?

The act took effect Thursday, but enforcement deadlines are spread out through 2027. The act could have a similar global influence to GDPR.

By Lindsey Wilkinson • Aug. 1, 2024

Delta grapples with $500M in CrowdStrike outage costs

Delta is rethinking how it sets up IT after its team manually reset 40,000 servers impacted by the outage, CEO Ed Bastian told CNBC Wednesday.

By Roberto Torres • July 31, 2024

Microsoft spends billions on infrastructure to relieve Azure capacity constraints

The hyperscaler is working with third-party data centers to satisfy AI demand, CFO Amy Hood said Tuesday.

By Matt Ashare • July 31, 2024

AI consumption to drive enterprise cloud spending spree

The research firm expects rapid advancement in AI technologies to double the market’s size by 2028.

By Matt Ashare • July 30, 2024

UK to scrutinize Google, Anthropic partnership

Regulators issued a call for public comments as they consider whether the AI startup and tech company’s close ties have lessened competition.

By Lindsey Wilkinson • July 30, 2024

Anthropic outperforms competitors in model accuracy, performance test

The startup's Claude 3.5 Sonnet beat 21 other models across short, medium and long context windows, according to generative AI company Galileo.

By Lindsey Wilkinson • July 29, 2024

Piloting success: the critical role of efficient contact centers to optimize airport operations

Contact centers are key for airport operations, ultimately enhancing the passenger experience.

By Jenifer Bond, Vice President of US Sled, Avaya • July 29, 2024

ServiceNow spots sales opportunities post-CrowdStrike outage

CEO Bill McDermott said instant visibility into disrupted systems in customer environments helped accelerate remediation efforts. 

By Lindsey Wilkinson • July 26, 2024

SysAdmins split on AI’s impact, but still want training

The technology is most often used in log analysis, troubleshooting and detecting and remediating incidents, admins told Action1.

By Lindsey Wilkinson • July 26, 2024

Google ties billions in revenue this year to generative AI

Alphabet CEO Sundar Pichai said underinvesting in the technology is a larger risk than overinvesting, as vendors pour resources into developing chips, models and infrastructure. 

By Lindsey Wilkinson • July 24, 2024

Only 6% of organizations have held off on generative AI, Capgemini says

AI maturity varies, but IT, risk management and logistics were the most common adoption routes, according to the survey. 

By Lindsey Wilkinson • July 23, 2024

Widespread adoption still elusive for generative AI tools in ERP

Executives are grappling with pending software updates and the technology’s relative novelty.

By Jen A. Miller • July 22, 2024

Legacy tech upgrades cost the average business nearly $3M last year

Maintenance costs, impacts on the data stack and AI ambitions are pushing companies to modernize, a SnapLogic survey found.

By Lindsey Wilkinson • July 19, 2024

As IT costs mount, CIOs want hybrid cloud with better connectivity

Colocation data centers bridge the gap between cloud and on-prem but bring interoperability challenges, according to a CoreSite report.

By Matt Ashare • July 19, 2024

Salesforce launches customer-facing generative AI assistant

Einstein Service Agent can better interpret customer context and autonomously determine the next best action.

By Bryan Wassel • July 18, 2024

OpenAI unveils GPT-4o mini, a cost-efficient model

The company said its mini model is more than 60% cheaper than GPT-3.5 Turbo. Smaller models have spread as organizations look to trim generative AI costs.

By Lindsey Wilkinson • July 18, 2024

How CIOs set the pace of generative AI adoption

Moving too slowly can give competitors the advantage, but rapid deployment brings its own set of challenges. 

By Lindsey Wilkinson • July 18, 2024