The Latest

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    Old IT systems weigh down bank modernization

    Banks are struggling to differentiate their digital products due to outdated tech, clearing the way for customer churn.

    Updated Sept. 18, 2025
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    Sponsored by Amazon Business

    For CIOs, e-procurement integrations can drive efficiency and collaboration

    Integrated workflows boost visibility, savings and compliance across teams.

  • Microsoft CEO Satya Nadella speaks during the OpenAI DevDay event on Nov. 6, 2023 in San Francisco,
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    Microsoft, Nvidia pour billions into UK data center buildout

    The U.S. tech giants are joining the largest AI infrastructure rollout in the country’s history, Nvidia said Tuesday.

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    Global AI spending to approach $1.5 trillion this year: Gartner

    Hyperscaler investments in GPUs and accelerators will nearly double the size of the AI server market, the analyst firm said Wednesday.

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    AI agents will be ‘gatekeepers of loyalty’ in hospitality: study

    The rise of agentic systems could shift customer loyalty toward algorithms, not hotel brands, according to Florida Atlantic University researchers.

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    Daphne Howland/CIO Dive
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    Macy’s bets on automation to drive retail revival

    The retailer is moving workloads to the cloud, simplifying IT operations and adding AI to processes, executives said during an industry conference.

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    Mainframe skills gain traction with younger techies

    Millennials make up more than half of the mainframe workforce as generative AI workloads proliferate on the platform, according to a BMC study.

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    Alamy
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    Enterprises continue to hit generative AI roadblocks

    The AI conversation might have shifted from generative to agentic, but companies are still grappling with model and workforce obstacles, according to an ABBYY survey.

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    Gartner predicts Fortune 500 companies won’t eliminate human agents anytime soon

    “Do we think there will be fewer agents? Yes. But a fully agentless future is not going to happen,” Gartner’s Kathy Ross said.

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    State Farm recruits Yum Brands digital chief

    The insurer appointed Joe Park as EVP and chief digital and information officer Wednesday.

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    Jenn Goodman/CIO Dive
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    Kroger plans acceleration of AI efforts

    The grocer is using the technology to operate more efficiently, improve customer experience and boost sales.

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    How to write an AI ethics policy for the workplace

    One expert emphasized flexibility, saying, “A static AI policy will be outdated before the ink dries.”

  • Thomas Kurian, CEO, Google Cloud speaks onstage during Google Cloud Next "25: AI Exclusive at the Sphere" on April 08, 2025 in Las Vegas, Nevada.
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    5 tech executive insights on the future of cloud

    Generative AI is broadening the cloud customer base beyond IT as enterprise adoption efforts accelerate, executives said Tuesday at a Goldman Sachs conference.

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    Sen. Cruz proposes ‘light-touch’ AI policy framework

    The draft of the bill proposes a waiver program to let developers test and launch AI tools without being subject to federal regulation.

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    Citi snags AI head from IBM

    Shobhit Varshney will help scale AI capabilities at the financial services company, Citi COO Anand Selvakesari said in an internal memo Tuesday.

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    Opinion

    How CIOs can attract top AI talent without spending billions

    Athough big tech players are luring AI pros with large compensation packages, most companies are better equipped to attract top talent than they realize.

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    Ikea picks data, analytics chief

    Francesco Marzoni, former chief data and analytics officer of Ikea Retail, departed the company last month and will join travel retailer Avolta.

  • Stunt pilot Sean Tucker flies his Team Oracle biplane near the Golden Gate Bridge as he practices for the 2006 San Francisco fleet week October 5, 2006 in San Francisco.
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    Oracle trumpets $6M private data center amid AI spending blitz

    The company added $10 billion to its capital investment plans for the fiscal year, reaching $35 billion, CEO Safra Catz said Tuesday.

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    Roberto Torres/CIO Dive
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    How CIOs can steer legacy tech overhauls

    When modernizing legacy IT systems, CIOs shouldn’t just keep an eye on risk. They should also connect changes to business goals.

  • A sign is posted in front of a Taco Bell restaurant on May 01, 2024 in Richmond, California.
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    Justin Sullivan via Getty Images
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    Yum Brands taps tech chief amid slew of leadership changes

    Jim Dausch has been promoted to chief digital and technology officer and president of Byte by Yum, the restaurant brand’s AI-driven platform. 

  • The Hewlett Packard (HP) logo is displayed in front of the office complex on October 04, 2019 in Palo Alto, California.
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    HP sees earlier than expected spike in AI PC shipments

    “We see CIOs making that decision to refresh their installed base with AI PCs because they don't want to be outdated in a year or two,” CFO Karen Parkhill said Monday.

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    Banks seek to reconcile AI governance gaps

    Financial sector IT leaders struggle to reduce adoption risks and strengthen governance, according to a FICO and Corinium Global Intelligence study.

  • Entrance to a modern glass building with a large blue cloud-shaped sign that reads “salesforce.” The text “Welcome to Salesforce Tower” is displayed on the wall below the sign.
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    Alamy
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    Salesforce still sees a place for live customer service agents after massive cuts

    The company slashed about 4,000 customer service agents as its use of AI picked up, but CEO Marc Benioff still expects people and AI to work together.

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    Developer reliance on AI worries IT leaders

    Technology decision-makers are focusing on governance and oversight as coding tools gain ground, according to a Canva survey.

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    Tech unemployment rises despite job growth

    While employers added a quarter million tech jobs in August, unemployment rose for the second consecutive month, according to CompTIA. 

  • A sign is posted in front of a Broadcom office on December 12, 2024 in San Jose, California.
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    Broadcom enters ‘second phase’ of VMware consolidation

    The company converted its largest customers to subscription software bundles. Now it wants to help them find value in private cloud.