SAP CTO to step down, apologizes for ‘inappropriate’ behavior

Juergen Mueller will depart the company Sept. 30 after behavior that "did not reflect our values at SAP" during a company event.

By Roberto Torres • Sept. 3, 2024

CIO lessons on business continuity after the CrowdStrike outage

Checking the links between IT systems and reviewing business continuity plans can help CIOs stop the next major interruption before it happens.

By Jen A. Miller • Sept. 3, 2024

Explore the Trendline➔

Top 5 stories from CIO Dive

Shifts in enterprise software use, ongoing generative AI adoption plans and budget pressures ruled CIO priorities in the first half of the year.

By CIO Dive staff

Salesforce bets on generative AI agents as the future of customer service

The Agentforce platform, which will publicly launch in October, has found success among early adopters, CEO Marc Benioff said.

By Bryan Wassel • Aug. 30, 2024

Bath & Body Works to launch generative AI fragrance finder

The retailer plans to leverage large language models and data to increase customer traffic and sales over time. 

By Lindsey Wilkinson • Aug. 30, 2024

CrowdStrike takes a revenue hit as global IT outage reckoning lingers

Sales are taking longer to close and the cybersecurity vendor is offering discounts to stem potential customer losses.

By Matt Kapko • Aug. 29, 2024

How chatbots can personalize self-service interactions

Generative AI chatbots are well-suited to draw on customer metadata and company knowledge bases to personalize self-service experiences.

By Bryan Wassel • Aug. 29, 2024

Businesses default to cloud for generative AI, accelerate migrations

Despite ongoing tech talent shortages and cost concerns, cloud adoption rates rebounded, according to Foundry research.

By Matt Ashare • Aug. 28, 2024

TAB Bank’s CIO looks to optimize the ‘sweet spot’

“Technology can be as critical an enabler as you want it to be,” said Tami Fisher, who spent 18 years at Zions Bank before joining TAB in July.

By Caitlin Mullen • Aug. 28, 2024

Generative AI adoption higher among younger workers, survey finds

Most tech pros say the technology only slightly impacts their work as a generational gap looms, according to a Dice survey.

By Roberto Torres • Updated Sept. 3, 2024

3 ways CIOs can turn strategy into execution

With less than half of enterprises reaching strategic objectives, executives must consistently measure and monitor the success of the plans they've laid out.

By Lindsey Wilkinson • Aug. 27, 2024

How PwC gauges generative AI risk, ROI amid adoption

“We’re still plucking low-hanging fruit on a lot of AI initiatives,” PwC US Chief AI Officer Dan Priest said during a CIO Dive panel.

By Matt Ashare • Aug. 26, 2024

Target’s generative AI tool is boosting worker efficiency, CFO says

A chatbot integrated into employee’s handheld devices has been used more than 50,000 times since it was rolled out earlier this year, CFO Michael Fiddelke said. 

By Alexei Alexis • Aug. 23, 2024

How CIOs can respond to generative AI’s ‘moment of reckoning’

Tech debt and a lack of AI-readiness threaten progress as Gartner warns about short-term disillusionment ahead.

By Lindsey Wilkinson • Aug. 23, 2024

How automation and culture help curb cloud overspend

Business leaders struggling to rein in rising costs can turn to technical solutions, but overruns are also a people problem.

By Roberto Torres • Aug. 21, 2024

Palo Alto Networks CEO touts leads from CrowdStrike fallout

In the wake of the massive IT outage, some CrowdStrike customers have entered talks with Palo Alto Networks in search of a new provider.

By David Jones • Aug. 20, 2024

How J.C. Penney is using AI and machine learning in its supply chain

The department store retailer is investing heavily in new technology to improve productivity and upgrade its legacy systems.

By Philip Neuffer • Aug. 20, 2024

C-suite enthusiasm over generative AI wanes, putting pressure on quick wins

Most CIOs have moved less than one-third of experiments into production as hype fades, according to a Deloitte survey.

By Lindsey Wilkinson • Aug. 20, 2024

Companies aren’t as cyber resilient as they think

Most companies fall short on business continuity as malicious threat activity continues to rise, a Cohesity study found.

By David Jones • Aug. 19, 2024

4 tech pros on managing IT budgets

IT leaders share key strategies to shore up spending — even when businesses expect more and more out of their technology toolkits.

By Roberto Torres • Aug. 19, 2024

3 CIO lessons for maximizing cybersecurity investments

Securing resources has gotten easier, said Feroz Merchhiya, City of Santa Monica CIO. But that hasn't diminished tech leaders' role in showing the value.

By Lindsey Wilkinson • Aug. 16, 2024

What’s keeping the enterprise from a paperless future?

Printers are still alive and well across finance, healthcare and legal services, industries that rely heavily on hard copies thanks to legal requirements and customer expectations.

By Suman Bhattacharyya • Aug. 15, 2024

4 strategies for a solid — and profitable — AI future

CIOs can draw successful AI adoption plans for their organizations, keeping a close eye on governance, risk management and skilling.

By Kate Woolley • Aug. 14, 2024

SaaS vendors struggle with cloud bills, too

Three in 5 software vendors have not implemented a cloud cost management program, according to CloudZero.

By Matt Ashare • Aug. 14, 2024

Skill gaps cost employers a month of productivity each year, survey finds

Workers face challenges in making data analysis more efficient or automating processes, a Multiverse report finds.

By Carolyn Crist • Aug. 14, 2024

Tech chiefs gear up to spend bigger IT budgets in 2025

Despite growing enterprise appetite for technology and talent, cost optimization remains a priority, according to Forrester research.

By Matt Ashare • Aug. 13, 2024